main content Consulting our customers at Bromley Register Office

We carry out a continuous monthly programme of customer consultation. We do this by selecting one day a month when all visitors to our office are asked to complete a simple questionnaire. This information is used to improve the service we provide to our customers.

We also carry out other forms of consultation, including questionnaires and telephone surveys on an ad-hoc basis for particular projects.

Any complaints we receive about our service are fully investigated so that improvements can be made.

If you have any comments about the service you have received from us, or suggestions on how we could improve, please let us know.

Customer Satisfaction Survey Results