Service FAQ questions |

main content Domestic violence help and advice (continued)

What is a refuge?

A refuge is a safe house, which offers temporary accommodation to women and their children. Most women come to a refuge to escape violence. Refuges provide a breathing space where decisions can be made free from pressure or fear. Refuge workers will assist you with practical matters and provide emotional support.

Will we be safe there?

Refuge addresses and telephone numbers are secret, so that it is difficult for the abuser to find a woman who has left home. You do not have to choose a refuge in your own area. Women’s Aid can find you a safe place in another area.

Who can stay in a refuge?

Any woman who is experiencing domestic violence can go to a refuge. It does not matter if you are single or married, with or without children. Unfortunately, they cannot accept families into their refuges with boys over 12. However, they can help you find alternative accommodation.

How do I arrange refuge accommodation?

By telephoning Women’s Aid on 020 8313 9303. You can go into a refuge on the day that you telephone, providing that they have a space. If all the refuges are full they can advise re alternative accommodation.

What will the refuge be like?

In general refuges you will be given your own room to share with your children. The communal rooms and areas are shared with other residents. You will be expected to cook for yourself and your children. All refuges have house rules regarding health and safety and the general running of the houses. All refuges have workers who provide support and advice.

What about the children?

Women’s Aid will temporarily accommodate you and your children, with the exception of boys over 12. Generally, there are lots of children in the refuges – they will not be short of friends to play with. The refuge workers will help to make your children feel at home and to adjust. They will also help you to sort out practical arrangements like finding school, nursery or playgroup places.

What will I do for money?

Once you have left home, you are a single person and can claim social security benefits for yourself and your children. This is your right.

Do I have to go into a refuge to obtain help?

No. Some women do not feel able to take the step of leaving their violent and/or abusive partners. There is help and support available to you to help you stay in your own home. You might be able to obtain an injunction or retraining order from the county court. The solicitor at our One-Stop Shop will give you free advice about taking these steps. Also, any solicitor specialising in Family Law can give you advice and you may be eligible for help with the legal fees through the ‘Legal Aid’ scheme.