'Serving the people’ is the Council’s motto and we are always looking for ways to improve that service.
We have been listening to what you say about the levels of customer service the Council should provide.
We want to improve the ways we find out your views on Council services, and we promise to keep listening, so that we can continue to offer the high levels of consistent and sustainable customer service that people in the Borough expect and deserve.
We have a set of customer service standards which are also published in our customer service charter.
If you have already received good service from the Council, then why not nominate a member of our team for a Bromley’s Best award?
Or you can find out more about our Getting it Right comments and complaints procedures.
Follow the links below for more information about how you can contact us and our policies for working with residents and service users.
Our consultation procedures and details of recent consultation exercises.
For information on how to get in touch with us.
For information about our employment practices.
Details of our services that are available in libraries throughout the borough.
Services you can access through this website.