We want to make it as easy and convenient as possible for our customers to deal with us. We aim do this by bringing our services to where they are, and finding ways to overcome barriers such as disability, language or jargon, hours of work, or gaps between the services we are responsible for and those provided by our partners.
Customer enquiry points are located throughout the Civic Centre. They give customers access in a single location to a wide variety of council services.
Customer Service Centre
The main enquiry desk is located at the reception area just inside the Civic Centre entrance.
Planning and Engineering Reception
The planning reception is able to provide information and advice on all aspects of planning and building control from details on the types of development that require planning permission to advice and guidance on preparing and submitting plans and applications.
Registrars Office
The Registrars Office can supply comprehensive advice and information on what you need to know and do to register a birth or death, give notice of marriage, and arrange a civil marriage ceremony or other non-statutory ceremony. It has a waiting room, set aside for our customers, many of whom attend by appointment.
Social Services and Housing offices
Social Services and Housing possess purpose-built interview facilities to assist customers of these services. You can directly contact the housing development and strategy section and find out the social services area offices contact details through these links.
Council Tax
You can speak with a member of the Council Tax Department in person at anytime. You are able to pay your council tax in person at the Civic Centre and The Walnuts in Orpington.
Local links and libraries
Local links service points are available in all branch libraries and provide assisted access to e-channels.
Translation
To make certain our customers have access to high quality services, we offer translation and interpretation support services.
There are two enquiry/contact points for these services. One is in the purpose-built cashier’s office next to the main enquiry desk for users of the Civic Halls facilities.