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Getting it Right - annual report
We aim to be helpful and efficient, but we know there are times when you may not be happy with the service you receive - or you may want to make a suggestion about how we can improve it. We also hope there may be times when you would like to compliment us on a job well done.
When you take the time and trouble to tell us how you feel, whether in writing, by e-mail, over the telephone or through a personal visit, we take it seriously.
It is important that we deal quickly, courteously and effectively with every complaint we receive. The 'Getting it Right' comments and complaint procedure annual report sets out the number of complaints we received and our speed of response.
It also gives some examples of how we put things right as a result of learning from the comments we have received, and how we are using them to look for ways to continuously improve the services we provide.
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Publisher:
London Borough of Bromley