The Council aims to meet the communication needs of all our customers. This includes providing information on our services in other languages for those customers who speak or write little or no English.
Details
We try to provide translation and interpretation support where:
- there is face-to-face interaction between the council and a customer;
- we are providing basic information about obtaining services; and
- we are consulting with customers to obtain their views, opinions, comments and complaints.
We will apply the following standards when providing this support:
- departments are responsible for finding out if a customer needs communication support and must offer appropriate translation and interpretation services;
- departments will use a mix of bilingual staff, community organisations and professional interpreters and translators;
- children must not be used as interpreters;
- adult family members or friends can only be used after the option of professional translation and interpretation support has been offered;
- the council will provide a professional, high quality, confidential and comprehensive translation and interpretation service.
Contact
You can obtain further information about how to access council services by visiting the Civic Centre or by telephoning 020 8461 7077. Interpretation support will be provided through both customer access channels.
Address: Civic Centre, Stockwell Close, Bromley, BR1 3UH
Office Hours: Mon to Fri 8:30am to 5:30pm
E-mail: csc@bromley.gov.uk
Translation
Unfortunately we are not able to translate the material on our web site from English into all of the different languages spoken in the borough. To help non-English speakers, we have provided some information on our interpreting service and a link to a free translation service (babelfish) which will translate the information on web pages from English into French, German, Italian, Portuguese, Spanish, Japanese, Korean and Chinese.
Copy the url of the page you would like translated and then select the required language. Your previous page and all subsequent pages will then be automatically translated for you. Please allow several seconds for the translation to take place.
For a free translation service please visit www.babelfish.altavista.com.
Further information, advice, guidance and learning materials in community languages can also be found by visiting www.multikulti.org.uk.