main content Reporting noise problems

If you are being affected by a noise nuisance, contact us and we can give advice and take action when appropriate. There are several different types of noise and for detailed information, please select the contents menu options.

Details

We can take action on the specific noise problems below:

• domestic noise like amplified music, parties, barking dogs or noise from DIY activities;
• commercial noise from pubs, nightclubs, restaurants, shops or warehouses;
• industrial noise;
• construction and demolition noise;
• intruder alarms and car alarms.

Legally, we cannot take action on all types of noise, but we can always give advice on noise problems such as aircraft noise and rail noise. Case Law from the House of Lords states that noise from the ordinary use of residential premises cannot be considered a nuisance, such as:

• footsteps;
• dropping objects;
• light switches being switched on/off;
• general talking;
• doors closing;
• toilet flushing;
• babies crying;
• children playing;
• kitchen appliances - washing machines, blenders etc.

Mediation can be a solution to the problem. Further information is available from the Bromley Community Mediation Service. Council and housing association tenants may be able to access this service via their relevant housing office. Private tenants and owner-occupiers will have to pay for this service.

Insulating your property to help reduce noise might be the answer, further insulation information is available.

Report online

Use the online noise report form to notify us, please provide your contact details in case we need to contact you

Contacts

Telephone: 020 8313 4830
Out-of-Hours Emergency: 020 8464 4848 (5pm - 8.30am and weekends)
Fax: 020 8313 4450
e-mail: ehts.customer@bromley.gov.uk

Address: Environmental Health and Trading Standards, Civic Centre, Stockwell Close, Bromley BR1 3UH