main content Comments from our customers

Comments from the Customer Satisfaction Survey

Suggested Improvements

Contact property owners likely to be affected (overlooked) by a new building or extension, not just adjoining property. (E)
As you wrote to me about the application, I assumed you would write to me about the decision. (Comment from adjoining owner)
Officers need to be pro-active in giving applicants/agents information about the progress of their applications. (Robinson Escott) (W)
Reduce no. of copies of documentation to best practice for London Boroughs i.e. 2 copies of drawings and one copy @ A3 for website retrieval
Simple householder application forms used by some L.A.s (i.e. Medway/Maidstone)
Local authority, instead of the applicant, to place on-site notices (from an agent based in Sheerness). Could this be an optional chargeable service?
Using debit/visa card to purchase Ordinance Survey maps (C)
Put our DRG/Ref No. on all your letters (W)
Of the four sets of plans submitted with the application, one set should be stamped with the decision and returned with the decision notice. (ME20 – C)
Closer liaison between parties on private estates within the conservation area?!! (TN14 – W)

Compliments

V. good liaison with officers (TN14 – W) (SGG)
As far as our planning application was concerned, we received a prompt and good service. Can't really fault the service. (W) (PM1)
The web site is superb (C)
The officers were helpful and constructive and were prepared to give pre-application advice which was helpful (TN18 – E)
I use most of the Planning Authorities in the Greater London area and consider Bromley to have a very high efficiency in its procedures. (SE26 - W)
It is very important that the planning officer dealing with the application is helpful and a good communicator - Very Pleased with Andy Lambert. (EC1A – E)
Keep up the good work Sirs. This is a great approach towards upgrading and improving living standard in the borough. (W)
Excellent service as usual - still the best of all the London boroughs to deal with despite cuts in staff level. The department provides a service to the public (SE26 – W)
Very good service (E)
Everyone is always very helpful in the Planning Reception
I have found dealing with Bromley far better than many authorities as feedback on applications is forthcoming and discussions usually productive with opinions from officers accurate as to the outcome of the applications. (ME12 – W)

Comments from the Reception Desk

Compliments

Very helpful and considerate service both from Elaine and Lorraine and Joanne. Thank you.
I was quite nervous when I first came to this office and I would like to say that the ladies at the reception desk were calm and kind and I felt much better when I left.
Mr Adam Pearson was very courteous, professional and patiently helpful. He was also efficient. Mr Graham Bull, to whom my husband had pre-arranged with to access the file, had, as promised, left that in an easily accessible place; as shown by the obvious smooth service I received from arrival.
Katherine Ryder and Matthew were very helpful and friendly in assisting us with our queries. We are very impressed and grateful! Thank you!
In my experience, Bromley Planning Department is one of the most efficient in the Greater London area
I always receive excellent service from reception and administration generally.
The Planning staff are generally very helpful, but not always their decision!
The staff I have had contact with have been very helpful and informed. Woman on reception 24/5/05 3pm and Andy Lambert.
The surveyor for Orpington and Celia in Admin were incredibly helpful. I am absolutely delighted with the speed of service. Thank you.
Excellent service from staff
Lorraine - more staff like her please
Quick and courteous response and v. good seating/lighting
No (suggestions for improvement) because it is exemplary
Everyone is always very helpful in the Planning Reception
Excellent and very helpful staff

Suggestions for improvement

microfiche printer on-site
(cheaper copies!!) How can £7 per copy be justified?
Make plan copies cheaper
Guidance on accessing UDP information by computer would be helpful and relieve staff time and waiting

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