Service FAQ questions
|
When do I contact Bromley Council?
If you have questions about any of the following please contact us:
I am a housing association tenant. Who do I contact with questions about my property?
If you are a tenant and have questions about any of the following, please contact the housing association which is your landlord.
- Parking on housing estates.
- Renting a garage.
- Lighting on estate roads and in communal areas in blocks of flats.
- Repairs, maintenance or property queries; such as housing repairs, alterations to properties, empty properties and modernisation schemes.
- Services for tenants; such as support to cope with living independently; changes to tenancy; right to buy; introductory tenancies; nuisance or harassment matters; and home/mutual exchange.
- Rent and charges; such as rent or garage payments or arrears, communal heating charges, leaseholder charges, housing rent setting, home insurance.
- Squatters and unauthorised occupants in a housing association property.
Who is my landlord?
Your landlord is the housing association that you rent from. Their name will be on your tenancy agreement or any correspondence that they have sent you. Alternatively, if you know the name of your housing association but not their contact details you can visit the Housing Corporation's website.
The housing associations with most housing units in Bromley are:
Does the Council own any housing stock?
No, the Council does not own any housing stock. In 1992, Bromley transferred all its council housing to Broomleigh housing association, the largest housing association in Bromley. The Council however works closely with housing associations and other agencies to increase the quantity and quality of social housing in the borough and to ensure good housing standards in both the social and private sectors.
Who can I contact for information and assistance regarding private tenancies?
The Citizens Advice Bureaux offer free advice and information regarding private tenancies. You can contact them at:
Citizens Advice Bureaux (CAB)
Bromley & Chislehurst
Community House, South Street, Bromley BR1 1RH
020 8315 1940
Citizens Advice Bureaux (CAB)
Penge & Beckenham
20 Snowdown Close, Avenue Road, Penge SE20 7RU
020 8778 0921