Universal Credit

Universal Credit (UC) is a new benefit for people of working age. It aims to make it easier for people claiming benefits to move into work, and to make the benefits system less complicated.

It is a single benefit that will replace the following benefits for people who are in or out of work:

  • Housing Benefit 
  • Income Support
  • Income-based Jobseeker's Allowance
  • Child Tax Credit 
  • Working Tax Credit 
  • Income-related Employment and Support Allowance.

Making a claim

Universal Credit has been suspended for new claims from 1 January 2018. People making a new claim need to make a claim for Housing Benefit and Council Tax Support.

If you need to claim Income Support/Jobseekers allowance you need to contact the Jobcentre Plus on 0800 055 6688 

If you are already on Universal Credit you will remain on Universal Credit. If you need to advise Universal Credit of a change in your circumstances you should report the change by signing onto your Universal Credit account or by contacting them on 0800 328 9344

How does Universal Credit work 

  • It will only be paid once a month into a bank, building society or credit union account.
  • People who rent their home and are claiming Universal Credit will receive help with their rent in their Universal Credit payment because of this they will need to pay their landlord themselves.
  • Claimants who live with their partner, if they are both eligible, will get one monthly joint payment.
  • It can take several weeks after a claim is made to get the first payment.
  • It must be claimed online, or in certain limited circumstances by phone

Council tax payments

Universal Credit does not assist with your Council Tax payments. You must apply for Council Tax Support separately.

Further information

Universal Skills - is an easy to use step by step guide for Basic IT skills and everything you need to know about Universal Jobmatch and Universal Credit processes and payments. You need to be a library member and can access at home or any internet enabled computer.