Access to information request review procedure

If you are unhappy with the way we have handled an Freedom of Information (FOI), Environmental Information Regulations (EIR) or Data Protection Act (DPA) request for information, you can raise your concerns in the following way: 

Stage 1 - Please contact the person who sent the response to your request.  It may be that we can resolve the issue there and then. 

Stage 2 - If you remain dissatisfied, you can request a review through the person who sent the response to your request.  Your appeal will be directed to a member of the council's legal team for consideration. 

Stage 3 - If you are unhappy with the outcome of the review, you can contact the Information Commissioner's Office, which investigates complaints about public bodies' handling of information requests.

At any stage, we aim to respond within 20 working days (except where specific statutory procedures and response times apply).