Tell Us Once

What is Tell Us Once?

When someone has died, there are lots of organisations that need to be told at a time when you probably least feel like doing this. We are providing a service called Tell Us Once to make things easier for you and to reduce the amount of time you need to spend contacting these government departments and organisations.

How does it work? 

When you call us to make your appointment to register the death, the Tell Us Once service will be explained to you and you will be asked if you wish to take part.  If you decide that you do wish to take up the service, you will be told what you need to bring with you to the appointment. There are different ways you can use the service once you have registered the death with a Registrar and been given a Tell Us Once reference number.

In person

At the time of the registration the Registrar will set up the deceased's details on the Tell Us Once national database which usually takes around five minutes. Straight after this, the Registrar will carry out a full Tell Us Once interview lasting about 10 minutes to help you pass on the relevant information to the Department for Work and Pensions (DWP)

By telephone

You may prefer to use the Tell Us Once service over the phone at a later date. You can call the DWP on 0800 085 7308 from Monday to Friday between 8am and 8pm and will need to quote your  Tell Us Once reference number.  The number is free to use from a BT landline but other providers including mobile operators may charge you.

Who can we notify for you?

We will be able to inform the following government departments and organisations.