Complaints about school issues
How to raise a complaint with a school.
- Parents can raise concerns with school staff during the course of their everyday contact with schools.
- Occasionally concerns are not resolved informally and in these cases parents have a legal right to have their worries dealt with.
- There are special arrangements for exclusions, admissions and for special education needs.
- Under Section 29 of the Education Act 2002, Governing Bodies of all maintained schools and nursery schools must have in place a procedure to deal with complaints relating to the school.
- It is an important legal principle that the particular procedure used, and the resolution of each complaint, are the responsibility of each individual Governing Body and not the Local Authority.
- The Governing Body must have regard to any guidance issued by the Secretary of State for Education.
- The reissued model Guidance for a Model School Complaints Procedure , published by the Department for Education in 2011, has been adapted for local use and issued to Bromley schools.
- Complaints should always be taken up with a member of the school staff initially.
- If the complaint is not resolved the Head Teacher will investigate.
- If the complainant is not satisfied with the response, the complaint will normally be heard by the Governing Body's Complaints Appeal Panel.
- If you are still not satisfied you can contact the Secretary of State for Education.