Road and pavement problems
The borough has 520 miles of road and 750 miles of pavement, and we follow a detailed schedule of safety inspections. But if you spot a problem or have an accident on the road or pavement as a result of a fault, please report it to us. Road or pavement problems include anything from defective road marking to grass verges in need of cutting.
Reporting road and pavement problems
If the problem is on a red route, it should be reported to Transport for London (TFL).
If you think that the problem poses an immediate danger to others, please call us straight away. An emergency can be:
- a large, deep pot hole
- a missing manhole cover
- a tree or a large branch across the road or pavement
- an oil, diesel or chemical spill on the road
- debris or a large dead animal on the road or pavement
- flooding
- barriers or cones down or thrown out of position
We aim to deal with highway emergencies within 24 hours
Accidents, trips and falls
Road traffic accidents should be reported to the police where appropriate.
If you have had an accident, the cause will be investigated. It may refer you to another organisation, such as a public utility company (Thames Water, British Gas, etc), if they are responsible.
Report online
To help us resolve the problem, it is important to provide us with as much information as you can.
Please notify us about a problem with:
- Roads
- Damaged grass verges
- Faulty road or street signs
- Grass verges requiring cutting
- Street trees
- Pavement problems
Out of normal office hours, in the event of an emergency, call 020 8464 4848
