MyBromley - your questions answered
Information about registering and using the MyBromley Account
Why should I set up MyBromley Account?
The MyBromley account provides you with a safe, secure and flexible way to do business with the council, at a time that suits you - no queues , no fuss!
At the moment you can
- View your council tax account information
- Save and return to your online form applications
- Get e-bulletins and newsletters about your area
We will be adding new services so watch out for updates coming soon...
How long does it take to set up an account?
Once you have completed the registration form which takes a matter of minutes and verified your email you will be able to sign in to your account to the first stage of security.
It will take us at least 24 hours to post you your letter containing your one-time access code. Once you have received your letter you will be able to complete your account registration.
What is the purpose of the one time access code?
The purpose of the one-time access code is to verify that you live at or own the property you are setting up the account for.
Passwords must be 8-30 characters in length and contain a mixture of upper and lower case letters and numbers and special characters e.g. @, #, $ etc.
One of the main priorities for our portal is to ensure that a customer’s data remains secure at all times. We know that fraudsters can use council tax information as a way of creating false accounts to purchase goods and services, so to ensure all our customers information is protected from potential hackers accessing their data, our security features are IL3 compliant. This accreditation requires enhanced security to protect sensitive information and is a common requirement for central Government departments and some agencies.
What happens if I forget my username and or password?
Your username is your personal e-mail. If you forget your password please follow the instructions from the forgotten password link.
If you suspect that someone else has gained access to your account, you should reset your password as soon as possible.
Can two or more people at the same address set up individual accounts?
Yes, each person living at that address is entitled to their own MyBromley account. Each account will need a separate one-time access code to be posted to the address and used in the registration process. However only people listed on the council tax bill will be able to access council tax information.
I live outside the London Borough of Bromley. Can I open an account?
You can set up an account if you live outside of Bromley. Although if you are not a resident or do not own a property in Bromley, access to certain information will not be available through the MyBromley account. This includes being able to view council tax information, and certain services provided to Bromley residents.
I live outside of the London Borough of Bromley but own a property in the borough. Can I set up an account?
Yes but remember to register the address of the property in Bromley if you wish to conduct business with us about that property.
Can I have more than one account? For example if I own more than one property?
Yes but you will need a different email address for each account.
What happens to my account if I move within the borough to another property?
Let us know you are moving by completing the change of address form and we will update the address on your MyBromley account when the move has been confirmed.
I made a payment today but it is not showing on my council tax account?
Information regarding payments displayed in your MyBromley account is updated at the end of each working day, however please allow up to three working days for payments to be cleared and to be shown on any statements.
Why can't I see my previous years balance and payments made?
The MyBromley Account information only displays the current years council tax balance, which may include amounts from previous years. It is unable to display information about the previous year’s payments, however if you require this information please call Customer Services on 0300 303 8670 and we will be able to assist you.
My account has been closed and I need to see my previous payments?
The MyBromley Account is unable to display information from an account that has been closed eg, due to a change of circumstances, a property that you have moved from or where or an account has been passed to a collection agency. If you have received a letter from a collection agency, please contact them first.
If you need information from an account that has been closed due to you moving home or a person has moved in or out from the property, please call customer services on 0300 303 8670 and we will be able to assist you.
How do I change my account details?
I need to update my address
Please complete the change of address form.
I need to update my email or contact telephone number
Please complete the change of details form.
How do I close my account?
Please complete the delete account request form
Who should I contact for help with questions about MyBromley account?
Please email MyBromleyAccount@Liberata.com