Social care support for children and families

We provide services that protect, care for and support the most vulnerable children and young people in the borough.

Who can get support

Most children and young people's needs will be met through universal services, for example by schools, youth services, GP surgeries as well as from support within the family.

A small number of children and young people require specialist support from children's safeguarding and social care. This will include children and young people who are suffering, or likely to suffer, significant harm and those whose development will be significantly impaired without the provision of services.

Referrals to children's social care

The Multi Agency Safeguarding Hub (MASH) manages referrals to children’s social care and consists of a partnership between Bromley Council, the police probation and health services. Its role is to research and provide proportionate and accurate information to enable children’s social care and partners to deliver effective and focused interventions. MASH will:

  • Ensure consistency and agreement across agencies regarding referrals.
  • Consider the range of services available
  • Encourage agencies to intervene early in order to avoid the need for more serious involvements.
  • Improve coordination, consultation and information sharing
  • Bring together assessment and services around the family

The Multi-Agency Safeguarding Hub screen all new referrals to help deliver an effective partnership approach to supporting families who require targeted and specialist services. Upon referral and once needs are identified the case will either be referred to Children’s Social Care where a social work assessment is required or signposted to an appropriate resource. 

If the duty social worker thinks that we may be able to help he/she will need to discuss with you the problems you are facing and initially try to resolve them by providing appropriate advice and information. 

If a family requires more than advice and information, a social work assessment may be carried out.  The social worker would normally try to visit the home and, where appropriate, involve the children in the interview. Contact with other involved agencies such as the school or health visitor may be part of this assessment. This should be carried out within ten working days of the referral being received.

Where family difficulties are complex, intense or long-standing, then a more detailed social work assessment will need to be completed. This would involve a number of interviews with family members and in-depth discussions about family life and the children's needs. The social worker should complete this work within 40 working days. He or she will fully share the results of this assessment with the family.

Next steps

Contact the Multi Agency Safeguarding Hub, or for problems relating to the following: -

  • If your child has severe learning or physical disabilities and you require a social work service, please contact the disabled children's social work and short break team.
  • If difficulties arise outside of normal office hours, contact our emergency out of hours service on 0300 303 8671 . There is a social worker on duty to provide a service in emergency situations or on behalf of someone else, if they are concerned about the welfare of children.
  • For general advice about welfare benefits, debt management and housing issues, please contact your local Citizens Advice Bureaux or other specialist advisory agency.
To make a referral to children's social care please contact The Multi Agency Safeguarding Hub (MASH).

Children's referral and assessment team


Tel: 020 8461 7373 / 7379 / 7026

Fax: 020 8313 4400

Civic Centre, Stockwell Close, Bromley, BR1 3UH

Disabled children’s social work and short break team


Tel: 020 8461 7373 / 7379 / 7026

Fax: 020 8461 7551

Civic Centre, 2nd Floor North Block, Stockwell Close, Bromley, BR1 3UH

Alternative email


Out of hours emergencies only

5.00pm - 8.30am and weekends

Tel: 0300 303 8671

Comment or complaint?