Household waste and recycling collections
Waste and recycling collections changed from 29 June 2015
Your waste and recycling collection service has changed. Due to a sustained fall in the volume of household paper being collected, the frequency of paper collections has changed to once every other week from June 29 onwards.
To ensure the revised service remains at maximum efficiency, this will mean that the collection day and or waste collection schedule has changed for a small proportion of residents. If you are affected by these changes, you will have received a separate letter from us to let you know about the changes.
More information about the changes is available on our frequently asked questions page.
Waste and recycling collections
We provide a collection service for your household waste. This waste should be put out for collection by 7am on your collection day.Check your next collection day details.
On your collection day we collect
- Food waste and either
- Green box - bottles, cans and glass or
- Black box - paper and non-recyclable refuse
Your waste needs to be securely contained and placed at the front of your property within arm's reach of the pavement (edge of curtilage) but not on it. We will collect household waste that fits easily into a standard size dustbin. If you are using your own wheelie bin to contain your waste, the waste needs to be bagged in standard size refuse sacks to enable safe collection.
We supply containers for all recycling collections but residents are expected to provide their own containers for non-recyclable refuse.
We provide plastics, cans and glass; paper and card and non-recyclable collections for flats of 6 units or more.
My collection has been missed - what should I do?
Sorry if we have missed your collection. Please let us know when this happens so we can find out what went wrong and return to collect it. Sometimes collections are 'missed' because they haven't been put out by 7am or left in the correct place, which is at the edge of the property's boundary.
To report your missed collection use our missed collection report form. Please only report missed collections after 3pm on the day of collection and within two working days. You can also report an ongoing problem with your waste or recycling collection - for instance, if your waste has been missed on a number of occasions.
We do not collect the following items in these regular collections. Placing these items in your household waste may result in your waste not being collected:
- Heavy (over 25kg) or bulky waste (e.g. carpets, lino, furniture) that does not fit in your normal bin
- Garden waste
- Construction or demolition waste - find out more about householders duty of care
- Hazardous waste (e.g. oil, asbestos or paint, etc)
- Dead pets - contact your vet for advice
- Commercial waste (e.g. produced by a shop, office or home business)
- Clinical waste
Customer contact centre
Tel: 0300 303 8658
Civic Centre, Stockwell Close, Bromley, BR1 3UH