Charity collections

On-street face-to-face fundraising

We have a statutory responsibility under Section 130 Highways Act 1980 to monitor the activities of the fundraisers.

Certain parts of the High Streets in Bromley, Beckenham and Orpington are places where face-to-face fundraising is permitted. Agents are able to approach members of the public to see if they wish to become a charity donor.

Details

Fundraisers will stand on the public footway in the following locations:

High Street, Bromley

  • pedestrian area between numbers 89 to 157 and 72 to 162 on non-market days
  • pedestrian area between numbers 109 to 157 and 108 to 162 on market days, and
  • at no point to be within 3 metres of any shop front or, where permitted, within 20 metres of any market trader.

High Street, Beckenham

  • between numbers 75 to 231 and 108 to 294.

High Street, Orpington

  • between numbers 115 to 311 and 136 to 344.

Team size

Teams will comprise of between 2 and 5 persons, inclusive of team leaders, on each occasion. Only one collection agency/charity/non-profit organisation will be permitted to operate at the above locations on any day.

Positioning

Fundraisers should be positioned in such as way as to offer an adequate “comfort zone” to those users of the locality who do not wish to engage. All collectors should wear tabards or other distinctive clothing that enable shoppers and other pedestrians to identify them from a distance. All collectors should visibly be wearing identity cards with details and photograph.

Frequency

Fundraisers will visit on no more than 4 out of 7 consecutive days. Collection will only take place between the hours of 10.00 am and 6.00 pm.

Complaints

All fundraisers must abide at all times by the Institute of Fundraising Code of Fundraising Practice and the PFRA Rule Book

Fundraising complaints may be made to PFRA who will inform the council of any complaints received. Any complaints made to the council will be forwarded to the PFRA. Where the collection agencies themselves receive complaints it is expected that they will provide information to the PFRA and council including information about the identities of any individual collector the subject of a complaint and of the action taken (if any) by the collection agency.

Further information 

In 2006 the Council entered into a Site Management Agreement with the Public Fundraising Regulatory Association (PFRA) to manage and control these activities.

The PFRA is the charity-led self-regulatory membership body for all types of face-to-face fundraising. This type of fundraising is the personal solicitation (almost always by a professional fundraiser) of a regular charity donation via a direct debit.

The PFRA has a dual role as a regulator in being the bridge between councils and charities practicing face-to-face fundraising, maintaining professional standards and ensuring fair allocation of fundraising on the ground.