main content Hat-trick of Awards for Bromley Mytime

The Spa at Beckenham became the third Bromley Mytime leisure facility to receive the prestigious ‘Quest’ award, hot on the heels of The Pavilion Leisure Centre in Bromley and The Priory in Orpington last month.

Bromley Mytime is a charitable leisure trust that re-invests surpluses to enhance arts, sports and play facilities and services.

Quest is recognised as the industry standard for the management of sport and leisure facilities throughout the UK. To be accredited under the scheme the centre’s management team had to demonstrate there were excellent policies and procedures in place covering issues such as customer care, facilities, operation, staff development and continuous service improvement.

As part of the accreditation process a Quest assessor spent two days on-site observing the performance of staff and asking customers for their views. There was also a ‘mystery shopper’ visit in advance of the assessor’s inspection of the centre.

Pam Hough, The Spa Manager said: “We are pleased to have achieved the Quest award and it is a reflection on the excellent efforts of all of the staff here. We are continuously looking to improve and develop the services offered to the customer and this was reflected in the high score we attained.”

Steve Price, Bromley Mytime Chief Executive, said; “I am delighted that not only has The Spa achieved this prestigious award but that it is now our third facility to do so. Bromley Mytime facilities, services and brands offer affordable, quality, safe, healthy, fun leisure and cultural experiences and we are proud that our efforts are being recognised by and independent organisations such as Quest.”

ENDS

For more information contact Matthew Kempen, Marketing Manager, 020 8323 1742

Bromley Mytime works in partnership with the London Borough of Bromley

Notes to Editors:

1. Quest is the UK Quality Scheme for Sport and Leisure. Quest defines industry standards and good practice and encourages their application and development in a customer-focused management framework.