main content Award Winning Pavilion Leisure Centre

The Pavilion Leisure Centre in Bromley has become the first Bromley Mytime leisure facility to receive the prestigious ‘Quest’ award.

Quest is recognised as the industry standard for the management of sport and leisure facilities throughout the UK. To be accredited under the scheme the centre’s management team had to demonstrate there were excellent policies and procedures in place covering issues such as customer care, facilities, operation, staff development and continuous service improvement.

As part of the accreditation process a Quest assessor spent two days on-site observing the performance of staff and asking customers for their views. There was also a ‘mystery shopper’ visit in advance of the assessor’s inspection of the centre.

Gary Swann, Pavilion Leisure Centre Manager said: “The Quest award is a real tribute to the hardworking staff at The Pavilion and it’s great for their commitment to be recognised. The centre will be re-accredited in two years’ time and we will be working hard to improve our score when the next inspection comes around”.

Steve Price, Bromley Mytime Chief Executive, said; “Achieving this award highlights that Bromley Mytime provides excellent leisure and cultural facilities and services. The Quest accreditation is a clear and objective statement of this and I look forward to other Bromley Mytime facilities and services following the excellent example set by The Pavilion in achieving recognition under the scheme.”

ENDS

For more information contact Matthew Kempen, Marketing Manager, 020 8323 1742

Bromley Mytime works in partnership with the London Borough of Bromley

Notes to Editors:

1. Quest is the UK Quality Scheme for Sport and Leisure. Quest defines industry standards and good practice and encourages their application and development in a customer-focused management framework.