Bromley Libraries customer survey 2015

Published Friday, 6 November 2015

During the week beginning 9 November, Bromley Libraries will again be taking part in the national survey for adults in all libraries.

The Chartered Institute of Public Finance and Accountancy (CIPFA) survey takes place every three years at the same time of the year, with the same questions being asked across the country.

“We have been taking part in the CIPFA library surveys for the last 20 years or so and we are doing this once again.  If library users are approached, we would encourage them to respond. Their answers will help us gauge how well our service is performing, identify any areas for improvement as well as allow comparisons with other library services.” said Tim Woolgar, Library Services Manager.

The CIPFA library survey asks questions such as “Did you find the book you were looking for?”, “Did you use a computer?” and includes other questions designed to show how the individual was using the identified library and what benefit they have derived from their use of the library.
Further information about Bromley’s library service is available by visiting the website


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