Don’t get sucked into ‘Dyson’ scam warns Trading Standards

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Complaints have been received from angry customers who were misled into signing contracts.

Bromley Trading Standards have warned consumers to be on their guard against telephone calls suggesting that the caller is from vacuum cleaner company Dyson and can offer a cheap servicing offer. 

Complaints have been received from angry customers who were misled into signing contracts costing up to £170.00 for so called repair and servicing of their Dyson cleaners. 

Dyson reports that it never cold calls members of the public and neither does it sell names of purchasers of their products for marketing purposes.  

Any unauthorised work carried out on your vacuum cleaner is likely to make your warranty with Dyson invalid as cheap filters are often used which can cause damage to the machine. 

Advice from Bromley Trading Standards head of service Rob Vale is: "Never agree to a contract over the telephone unless you can be certain who you are dealing with. Telephone calls from someone suggesting they work for, or represent Dyson are likely to be no more than a scam."

 

ENDS

  • For media enquiries please contact Susie Clark in Corporate Communications, on 020 8461 7911 or email susie.clark@bromley.gov.uk