Freedom Pass renewal - look out for your letter

Published Thursday, 6 November 2014

Bromley residents with Freedom Passes expiring at the end of next March will soon receive a letter explaining how to renew their pass.

The Freedom Pass allows older adults to travel on public transport for free across the capital – as well as on local bus services throughout England at certain times – and is Europe’s most comprehensive free travel scheme.

Around 860,000 of the 1.3million older person’s Freedom Pass users across London will renew their passes between November and December – including 55,000 in Bromley.  

Pass holders are being encouraged to renew online between November and December. The process takes only a few minutes and has been carefully designed to be as straightforward as possible. Anyone unable to renew online can do so through the post using the form enclosed with their letter, though renewals are no longer possible at the Post Office.

Anyone whose older person’s pass expires on 31 March next year is entitled to a new one, provided they still live in London – all they have to do is wait until their letter arrives and then follow the instructions. New passes can be used as soon as they are received, there is no need to wait for the old ones to expire though these should be destroyed. People are advised not to panic if others have their letters and they are still waiting – all letters will arrive by the end of December.

Executive member for resources Councillor Graham Arthur said: “Bromley spends nearly £10 million a year on Freedom Passes, so this is an incredible benefit for our older people. Once residents receive their renewal letter, they should go online and follow the simple instructions to renew the pass if they still need it. Those without internet access at home can do so in the borough’s libraries.”

For more information, visit www.freedompass.org or call the hotline 0300 330 1433 (8am to 8pm Mon - Sat)

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  • For media enquiries, please contact Susie Clark in Corporate Communications, on 020 8461 7911 or email Susie.clark@bromley.gov.u