Trading Standards Institute Advice

Useful links

A link from this website to that of any other organisation, company or individual shall NOT imply any approval or warranty as to the standing and capability of any such organisation, company or individual by this organisation.

We reserve the right to refuse to establish a link to another website, without explanation.


UK Central, Local & Quasi Government Sites
Overseas Government and Other Sites
Sites with Product Recall Information
Ombudsmen and Regulators
Consumer Organisations
Trade Bodies and Copyright & Intellectual Property Protection
Professional Bodies
European Organisations
Legal Sites
Miscellaneous Sites

UK Central, Local & Quasi Government Sites

Audit Scotland (opens in a new window)
BSI (opens in a new window) British Standards Institution
Cabinet Office (opens in a new window)
Companies House (opens in a new window)
COSLA (opens in a new window) Convention of Scottish Local Authorities
CPS (opens in a new window) Crown Prosecution Service
Court Service (England and Wales) (opens in a new window)
Department for Business, Communities and Local Government (opens in a new window)
Department for Business, Energy and Industrial Strategy (opens in a new window) BEIS
Department for Environment, Food and Rural Affairs (opens in a new window) Defra
Department for Transport (opens in a new window)
Department of Health (opens in a new window)
Environment Agency (opens in a new window)
Financial Conduct Authority (opens in a new window)
FSA (opens in a new window) Food Standards Agency
GOV.UK (opens in a new window) - Latest and widest range of public service information
HM Revenue & Customs (opens in a new window)
HSE (opens in a new window) Health and Safety Executive
Information Commissioner's Office (opens in a new window)
Intellectual Property Office (opens in a new window)
legislation.gov.uk (opens in a new window)
Livewell (opens in a new window) - NHS advice site for consumers
Local Government Association (opens in a new window)
LGCnet (opens in a new window) Local Government Chronicle's on-line information service
London Councils (opens in a new window)
Medicines and Healthcare Products Regulatory Agency (opens in a new window)
Ministry of Justice (opens in a new window)
Northern Ireland Executive (opens in a new window)
Northern Ireland Department of Enterprise, Trade and Investment Consumer Affairs (opens in a new window)
Regulatory Delivery (opens in a new window)
Scottish Government (opens in a new window)
Scottish Parliament (opens in a new window)
SEPA (opens in a new window) Scottish Environment Protection Agency
The Stationery Office (opens in a new window) Books, publications and official documents
UK Parliament (opens in a new window)
Vehicle Certification Agency (opens in a new window)
Welsh Assembly Government (opens in a new window)


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Overseas Government and Other Sites

econsumer.gov (opens in a new window) for cross-border e-commerce complaints
New Zealand Consumers' Institute (opens in a new window)
OIML (opens in a new window) International Organisation of Legal Metrology
US Consumer Product Safety Commission (opens in a new window) United States Federal Regulatory Agency

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Sites with Product Recall Information

Industry Canada Recall Site (opens in a new window)
Medicines and Healthcare Products Regulatory Agency (opens in a new window)
Product Recalls Australia (opens in a new window)
New Zealand Consumers' Institute (opens in a new window)
RAPEX European product safety website (opens in a new window)
US Consumer Product Safety Commission (opens in a new window) United States Federal Regulatory Agency
Vehicle & Operator Services Agency Recall Database (opens in a new window)

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Ombudsmen and Regulators

Architects Registration Board (opens in a new window)
ASA (opens in a new window) Advertising Standards Authority
ABTA (opens in a new window) Association of British Travel Agents
British and Irish Ombudsman Association (opens in a new window)
British Board of Film Classification (opens in a new window)
BSI (opens in a new window) British Standards Institution
Charity Commission (opens in a new window)
Civil Aviation Authority ATOL Section (opens in a new window)
Committee of Advertising Practice (opens in a new window) ASA Codes of Advertising and Sales Promotion
Competition and Markets Authority (opens in a new window)
Double Glazing & Conservatory Ombudsman (opens in a new window)
Financial Conduct Authority (opens in a new window)
Financial Ombudsman Service (opens in a new window)
FSA (opens in a new window) Food Standards Agency
The Furniture Ombudsman (opens in a new window)
Gambling Commission (opens in a new window)
Gas Safe Register (opens in a new window)
Information Commissioner's Office (opens in a new window)
Internet Watch Foundation (opens in a new window) UK monitoring organisation
Legal Ombudsman (opens in a new window)
Medicines and Healthcare Products Regulatory Agency (opens in a new window)
National Lottery Commission (opens in a new window)
OFCOM (opens in a new window) Office of Communications
OFGEM (opens in a new window) Office of Gas and Electricity Markets
OFWAT (opens in a new window) Economic Regulator for the Water Industry in England and Wales
PHONEbrain (opens in a new window) Phone-paid Services Authority website aimed at young people to educate them about how to recognise premium rate services and the costs involved
Phone-paid Services Authority (opens in a new window) regulatory body for premium rate charged telecommunications services
Property Ombudsman Service (opens in a new window)
Registered Digital Installers Licensing Body (RDI-LB) (opens in a new window)
Removals Industry Ombudsman Scheme (opens in a new window)
Retail Ombudsman (opens in a new window)
Scottish Legal Complaints Commission (opens in a new window)
Security Industry Authority (opens in a new window)
S.H.O.P.S - The National Newspaper Safe Home Ordering Protection Scheme (opens in a new window)
UKAS (opens in a new window) United Kingdom Accreditation Service
VSC (opens in a new window) Video Standards Council


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Consumer Organisations

Air Transport Users Council (opens in a new window)
BBC Watchdog On-Line (opens in a new window)
BEUC (opens in a new window) The European Consumers' Organisation
CCWater (opens in a new window) Consumer Council for Water
Consumer Affairs (opens in a new window) advice from a not for profit organisation
Consumers International (opens in a new window) the global voice for consumers
National Consumer Federation (opens in a new window)
Royal Society for the Prevention of Accidents (opens in a new window)
The Timeshare Association (opens in a new window)
Which? (opens in a new window)

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Trade Bodies and Copyright & Intellectual Property Protection

ACID (opens in a new window) Anti Copying in Design
The Anti-Counterfeiting Group (opens in a new window)
ABTA (opens in a new window) Association of British Travel Agents
British Retail Consortium (opens in a new window)
BVRLA (opens in a new window) British Vehicle Rental and Leasing Association
Committee of Advertising Practice (opens in a new window) ASA Codes of Advertising and Sales Promotion
CBI (opens in a new window) Confederation of British Industry
Copyrightaware (opens in a new window) – Industry Trust for IP Awareness
Copyright Licensing Agency (opens in a new window)
Council of Mortgage Lenders (opens in a new window)
FAST (opens in a new window) Federation Against Software Theft
Federation of Master Builders (opens in a new window)
GCC (opens in a new window) General Chiropractic Council
Imaging Consumables Coalition of Europe, Middle East and Africa (ICCE) (opens in a new window)
INCPEN (opens in a new window) Industry Council for Packaging and the Environment
Intellectual Property Office (opens in a new window)
Master Locksmiths Association (opens in a new window)
Council of Mortgage Lenders (opens in a new window)
National Association of British Market Authorities (opens in a new window)
National Association of Estate Agents (opens in a new window)
National Federation of Roofing Contractors (opens in a new window)
PPL (opens in a new window) UK Music licensing company
Resort Development Organisation (opens in a new window) formerly Organisation for Timeshare in Europe
Retail Motor Industry Federation (opens in a new window)
Scottish Motor Trade Association (opens in a new window)
UKIE (opens in a new window) Association for UK Interactive Entertainment formerly ELSPA
UKAS (opens in a new window) United Kingdom Accreditation Service
VSC (opens in a new window) Video Standards Council
WIPO (opens in a new window) World Intellectual Property Organization

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Professional Bodies

CIEH (opens in a new window) Chartered Institute of Environmental Health
Chartered Institute of Plumbing and Heating Engineering (opens in a new window)
Chartered Trading Standards Institute (opens in a new window)
Institute of Trade Mark Attorneys (opens in a new window)
National Association of Estate Agents (opens in a new window)
Royal Environmental Health Institute of Scotland (opens in a new window)
Royal Institution of Chartered Surveyors (opens in a new window)
Royal Society for Public Health (opens in a new window)


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European Organisations

BEUC (opens in a new window) The European Consumers' Organisation
Health and Consumer Protection Directorate - General (opens in a new window)
Consumer Affairs (opens in a new window)
Food and Feed (opens in a new window)
Public Health (opens in a new window)
ECC United Kingdom (opens in a new window) Information and support for consumers shopping across the EU
European Commission Representation in the UK (opens in a new window)
European Food Safety Authority (opens in a new window)
EMeTAS (opens in a new window) European Metrological Type Approval Service
European Parliament (opens in a new window) Multilingual Service
isitfair.eu (opens in a new window) Guide to the Unfair Commercial Practices Directive for consumers
PROSAFE (opens in a new window) Product Safety Enforcement Forum of Europe
RAPEX European product safety website (opens in a new window)
WELMEC (opens in a new window) European Co-operation in Legal Metrology
Your Europe Passenger Rights (opens in a new window)

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Legal Sites

Advice Services Alliance Alternative Dispute Resolution Site (opens in a new window)
BAILII (opens in a new window) British and Irish Legal Information Institute
UK European Consumer Centre (opens in a new window) hosted by The Chartered Trading Standards Institute
UK European Consumer Centre for Services (opens in a new window) hosted by The Chartered Trading Standards Institute
Citizens Advice (opens in a new window) (formerly NACAB)
Debt Advice Foundation (opens in a new window)
Advice Guide (opens in a new window) from Citizens Advice
Companies House (opens in a new window)
CPS (opens in a new window) Crown Prosecution Service
Court Service (England and Wales) (opens in a new window)
Fundraising Standards Board (opens in a new window)
isitfair.eu (opens in a new window) Guide to the Unfair Commercial Practices Directive for consumers
Legal Ombudsman (opens in a new window)
Scottish Courts (opens in a new window)
Scottish Legal Complaints Commission (opens in a new window)
StepChange Debt Charity (opens in a new window) (formerly the Consumer Credit Counselling Service)
Your Europe Passenger Rights (opens in a new window)

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Miscellaneous Sites

AA Car Data Check (opens in a new window)
Amstel Testing Ltd (opens in a new window) - Cookware test house
Anti-Phishing Working Group (opens in a new window) – Report Phishing
BBC Watchdog On-Line (opens in a new window)
Birmingham Assay Office (opens in a new window)
BSI (opens in a new window) British Standards Institution
Dental Complaints Service (opens in a new window)
Directgov consumer pages (opens in a new window)
Doorstoppers (opens in a new window) Say No to Doorstep Callers
Experian's Your Credit Report Help Centre (opens in a new window) - Credit Reference Agency
Fundraising Standards Board (opens in a new window)
Get Safe Online (opens in a new window) will help you protect yourself against internet threats
Guidestar UK (opens in a new window) Information about every charity
isitfair.eu (opens in a new window) Guide to the Unfair Commercial Practices Directive for consumers
Labfinder (opens in a new window) - Directory of testing and calibration laboratory facilities
National Approved Letting Scheme (opens in a new window) Accreditation scheme for lettings and management agents
OIML (opens in a new window) International Organisation of Legal Metrology
PHONEbrain (opens in a new window) PhonepayPlus website aimed at young people to educate them about how to recognise premium rate services and the costs involved
Proof of Age Standards Scheme (opens in a new window) (PASS)
Referenceline (opens in a new window) A register of firms with their customers unedited references, approved by Hampshire Trading Standards
reviewcentre (opens in a new window) Product reviews written by consumers
Royal Society for the Prevention of Accidents (opens in a new window)
The Stationery Office Online Bookshop (opens in a new window)
TrustMark (opens in a new window) find reliable and trustworthy building tradespeople
UKAS (opens in a new window) United Kingdom Accreditation Service

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