main content Adult social services support

We provide services for people who are disabled or ill, so that they and their carers get the care they need and can live as independently as possible. To make sure the services go to Bromley people in greatest need, we set eligibility criteria for adults. The criteria outlined below are for older people and people aged 18-64 years who have a permanent disability or long-term care needs.

We provide a range of services for adults who are

• Blind or partially sighted 
• Deaf or hard of hearing

 
We also provide services for adults with 

• Learning disabilities
• Mental health needs
• Physical disabilities

Eligibility

To ensure that services go to those with the greatest need, who are at risk of losing their independence, the Council has eligibility criteria for those who are seeking help from social services. Priority for services is given to those whose needs have been assessed as meeting the criteria.

Bromley Council’s eligibility criteria and timescales for responding to requests for help are outlined in the eligibility criteria for adults.

If the duty care manager thinks that social services may be able to help you he/she will take some details of the problems you are facing. A care manager will then contact you and your carer to assess your needs and agree with you the best way to help. In order to fully assess your needs the care manager may need, with your agreement, to work closely with agencies such as health service providers and voluntary organisations.

You may have to wait for an assessment. We give priority to those who are most at risk. We will contact you within 48 hours and we aim to complete an assessment within 4 weeks

The details of the assessment and what help will be offered will be written down in a ‘care plan’ and a copy given to you. The care manager will then arrange for any services that have been agreed. These may include occupational therapy, transport to some social services - related appointments, support in the home, meals at home, day care and residential or nursing home care where necessary.

Further information

If social services cannot help you the duty care manager will, wherever possible, advise you on where to go for the assistance you need.

The Help the Aged website  also provides a wide range of advice leaflets and information sheets for older people on topics including pensions, benefits, tax, housing choices, healthy ageing, keeping warm in winter and accident prevention and home safety.

Costs 

 There is no charge for an assessment of your needs to decide whether social services can help. However, depending on your financial circumstances you may be required to contribute to the cost of any services arranged for you by social services. For further information on costs please see Domiciliary and Homecare Charges.

Contact details for Adult and Community services