Report a missed collection

Before reporting a missed collection you can check if there are any known delays or collection problems.

You can also check when your collection day is before reporting

Please only report missed collections after 3pm on the day of collection and within two working days. If the collection was not out at the edge of your property by 7am, you will be asked to wait until your next collection day.

Once we have received your request, we will normally make the collection within two working days. You can view information about our household waste and recycling collections, including collection days and advice on the different collection types.

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Use of your personal data
The London Borough of Bromley may use your personal data without your specific consent to provide you with one or more council services, and to comply with the council’s statutory and legal obligations. Information about how the council uses and protects personal data and about personal data rights is available at