SENDMatters: Coronavirus (COVID-19)

We recognise that children and young people who have special educational needs and disabilities (SEND), and their parents & carers, may face additional challenges as a result of the Coronavirus (COVID-19) pandemic.

You may have questions and uncertainties around how COVID-19 is impacting on your family, especially if the  usual support provided by school, extended family and support services maybe limited or may be offering a reduced or remote service.

Council services

We have collated a range of information and advice from from Bromley’s SEND teams and services. We will update this regularly as services change.

For a full view of all other council services during this time please visit


The SEN statutory assessment team are working as usual during the Covid-19 pandemic.  The team works with families, partners and providers including:

  • Statutory Education Health and Care (EHC) needs assessment process
  • Drafting and Quality Assuring EHC Plans
  • Robust decision-making processes, including placement and funding decisions
  • Annual reviews, applying statutory considerations and processes, including reissuing EHC Plans at key stages
  • Operational casework, including the preparation of briefings and responses relating to statutory assessment documentation, complaints, tribunal appeals, mediation and general enquiries

Please visit our education advice page for more information about education during this time.

The SEN advisory teams

In line with DfE guidance, the advisory and teaching teams are offering support and advice to early years settings, schools and families remotely, where appropriate and when outcomes can be achieved using this format.

Please see SEN advisory service updates for more information.

Health services

Many local healthcare services are running in a different way, with an emphasis on telephone and digital services wherever possible. Some staff are being redeployed to provide additional support for essential services and for direct crisis response work. Please visit our health services page for more information.

Care and support

Parenting support

Bromley Children Project is offering free parenting support via their helpline. If you need advice you can contact the Bromley Children Project by calling 020 8461 7259.

Children’s disability service

The children’s disability service continues to operate a service on a duty basis. This means that calls to the service will be directed to a single point of access who will manage your enquiry.

Details of a number of changes to services.

Adult learning disability team (18+)

Our adult early intervention service remains the main access point for people wanting to contact adult social care services either about themselves or someone else. We provide support to people over the age of 18 who need community care services.

During this time he team will be protecting service users and themselves by working remotely from home and will not be conducting face to face visits or meetings unless they are absolutely essential. This means that Care Act and other needs assessments will now be conducted by phone or by using video technology where possible.

To make a referral to the team, please use this email address

In an emergency, the emergency duty number is 0203 871 5740

If outside of normal business hours (9am to 5pm) please call the Civic Centre on 0208 461 7777 where you will be re-directed to the emergency duty team.

Voluntary and community services

Bromley Mencap

The Autism Family Support Service is available to support clients remotely. They are sending out twice weekly newsletters with information on activities, learning, resources etc to their existing mailing list.

They can be contacted by emailing

Bromley Well

Bromley Well are continuing to provide support by email or phone. To find out more, visit their website:


CASPA has launched a #CASPAstillstanding campaign.  This includes:

  • Daily online content on their public Facebook page
  • Zoom group support meetings and workshops
  • Continuing contact with members
  • Online fundraising initiatives including quizzes and 'gigs'
  • Virtual meetings for all other business

You can find out more by visiting their website:

Further information and resources

We have provided links to a range of information, support and advice organisations this includes accessible information and advice about keeping fit and healthy.