SENDMatters: Coronavirus (COVID-19)

We recognise that children and young people who have special educational needs and disability (SEND), and their parents & carers, are facing numerous challenges as a result of the Coronavirus (COVID-19).

You may have questions and uncertainties around how COVID-19 is impacting on your family. We understand that the impact on children and their families will be very significant, especially given that your usual support provided by school, extended family and support services is limited.

Council services

We have collated a range of information for Bromley teams and services. We will update this regularly as services change.

Parenting support

Bromley Children Project is offering free parenting support via their helpline. If you need advice you can contact the Bromley Children Project by calling 020 8461 7259.

SEN statutory assessment team

The team is working as usual but there may be some delay in responding to enquiries.

The team has produced a short guide for parents and professionals which you may find useful. You can view our frequently asked questions.

SEN advisory teams

The teams (complex needs, early years, hearing impairment, inclusion support and vision) are working as usual but there may be some delay in responding to enquiries.

All teams continue to accept electronic referrals. Once referrals have been triaged and accepted, a member of the team will contact the family to discuss how best to offer support during this period.

Children’s disability service

The children’s disability service continues to operate a service on a duty basis. This means that calls to the service will be directed to a single point of access who will manage your enquiry.

Details of a number of changes to services.

Occupational therapy social care team

A part of the children’s disability service, the occupational therapy team provides specialist home equipment and major adaptations for children’s disability needs after assessment.

Details of changes to services

Adult learning disability team (18+)

Our adult early intervention service is the main access point for people wanting to contact adult social care services either about themselves or someone else. We provide support to people over the age of 18 who are in need of community care services.

The team will be protecting service users and themselves by working remotely from home and will not be conducting face to face visits or meetings unless they are absolutely essential. This means that Care Act and other needs assessments will now be conducted by phone or by using video technology where possible.

If you currently receive support from the team, please continue to call the duty social worker on 0203 871 5740 during office hours.

Health services

Many local healthcare services are running in a different way, with an emphasis on telephone and digital services wherever possible. Some staff are being redeployed to provide additional support for essential services and for direct crisis response work.

Find out more about our local health services

Voluntary and community services


CASPA has launched a #CASPAstillstanding campaign.  This includes:

  • Daily online content on their public Facebook page
  • Zoom group support meetings and workshops
  • Continuing contact with members
  • Online fundraising initiatives including quizzes and 'gigs'
  • Virtual meetings for all other business

You can find out more by visiting their website:

Bromley Mencap

The Autism Family Support Service is available to support clients remotely. They are sending out twice weekly newsletters with information on activities, learning, resources etc to their existing mailing list.

They can be contacted by emailing

Bromley Well

Bromley Well are continuing to provide support by email or phone. To find out more, visit their website:

Further information and resources

We have provided links to a range of information, support and advice organisations this includes accessible information and advice about keeping fit and healthy.