Better together - share your views

SEND engagement

We want to put the voice of our children and young people who have special educational needs and/or disabilities (SEND) and their families at the heart of what we do. Ensuring that they are engaged actively in planning and evaluating the services they need is everyone’s business.

We have developed our SEND Engagement Framework  to improve how we ask for, collect and use feedback from our children and young people and their parents or carers.

The document sets out our framework, 'Inform. Involve. Influence.', to describe ways of working which engage children, young people and their parents and carers in discussions and decisions relating to them, shaping the services they need. 

The framework has been informed by the engagement principles underpinning the Children and Families Act 2014. It is the product of work undertaken by groups of parents and carers, representatives of children and young people and practitioners across education, health and care services as part of the SEND4Change Review in 2018.


The underpinning principles of the framework have been co-produced with parents and carers to help improve the way we work together.They have told us how we can work better together to make life better together for children and young people who have SEND:

  • Respect
  • Inform
  • Honesty
  • Work together
  • Share
  • Parenting
  • Solution focussed 

Our promises to children and young people who have SEND

The framework commits the council and NHS Bromley Clinical Commissioning Group (CCG)  to the following promises about the way we work:

  • You will be able to influence how we support you
  • You will be able to influence and shape the Local Offer of services You will be able to influence Bromley, the place
  • We will engage with your support networks
  • We will learn and build our own skills

The framework

Download the SEND Engagement Framework 

Find out how we are working to strengthen our engagement with children and young people

More information?

Contact the Information, Advice and Support Service for free, impartial information, advice and support for parents and carers of children with Special Educational Needs and Disabilities (SEND). Support is also offered to children and young people with SEND. They can also help provide information in a non-web format.