Coronavirus (COVID-19) - volunteering to help vulnerable residents

How you can get involved and help those self-isolating or reducing social contact

A large number of Bromley residents have applied to volunteer their time and services in support for those in need. 

Residents who would like to assist in our response to the coronavirus can register with our volunteer hub.

Register to volunteer

Please note that this is a community coordinated response led by the council. Should your help be called upon, you should continue at all times to follow the advice given by Public Health England and the council.

Does your neighbour need help?

It's important that we do all we can to help those in our communities that are likely to become more isolated as measures are put in place to delay the spread of coronavirus (COVID-19). There are some simple but effective things we can all do to help.

You can help your neighbour by:

  • making sure they have enough food and other general supplies to cover a few days
  • walking their dog, picking up a prescription, putting out their bins or taking in a parcel
  • phoning, Skyping or Facetiming so they can see a friendly face, helping to reduce their isolation
  • helping with childcare or other caring responsibilities
  • checking if any of their planned appointments have been cancelled before they travel
  • making sure they have some simple recipes to hand - or have done some batch cooking for the freezer

Staying safe

If you volunteer, please consider the following points:

  • If you are feeling unwell, please follow the government guidelines and stay home
  • Wash your hands regularly and thoroughly with soap and water for 20 seconds, especially before and after you deliver any items
  • Remember the government’s advice on social distancing and isolating from people who are at greater risk from Covid-19
  • if you make a delivery to a household that is self-isolating, please stay two metres away from the person or people who are isolating at all times. Place the items outside their door and then step away
  • To keep yourself and others safe, be careful about how you share personal information about yourself and other people we can provide you further guidance on this.

Keeping our vulnerable residents safe

If you see something that doesn’t feel right as you carry out duties as part of our volunteering team, no matter how small, please say something. Safeguarding is about protecting children and vulnerable adults from abuse and neglect, whether it be physical, emotional, sexual or financial.

If you see anything at all that concerns you, please inform your volunteer supervisor.


The assistance helpline and advice posters can be downloaded, printed and used in a windows, shops and public places to advertise how vulnerable people can get assistance during the Covid-19 pandemic. 

How do we use your data?

The council will only use and store your personal information for the purposes of our COVID-19 volunteering and assistance programme, as set out in our privacy notice

COVID-19 assistance helpline

Week day office hours

Tel: 020 8313 4484