Council Tax Support scheme

Informing us about changes to your council tax accounts

Due to the impact of Covid-19 many of our services have had to change to protect both the public and staff. Consequently some of our services are working in different ways and may be subject to change depending on staff availability at this difficult time. Our approach to services for residents and businesses is carefully planned to minimise disruption as much as possible.

For council tax the easiest way to make a change is to go online and either register or login to your MyBromley Account where you can view your bill, register a change of address, apply for discount or exemption or set up or amend a direct debit.


From 1 April 2013 the national Council Tax Benefit (CTB) scheme was abolished. All councils including Bromley have replaced it with their own local scheme called Council Tax Support (CTS).

Council Tax Support (CTS) is a local welfare benefit which helps working age people on a low income pay their council tax.

There are two types of Council Tax Support:

  • Main Council Tax Support is for people who are on a low income
  • Second Adult Rebate is for people who may not have a partner but who share their home with someone who is over 18, is on a low income and does not pay rent.

Council Tax Support is means tested. This means that we have to take into account your income, savings and investments when deciding whether you are entitled.

The scheme does not apply to retirement age pensioners who continue to receive the same level of support they would have received had the Council Tax Benefit scheme continued.

Current scheme

From 1 April 2016 our scheme has provided working-age claimants with support of up to 75 per cent of their council tax liability. Therefore, all working age residents will be required to pay a minimum of 25 per cent of their liability.

Any support awarded is credited directly to the council tax account with a new bill issued to confirm the revised amount to pay.

Making a claim

Contact us to make a claim for Council Tax Support. If you are receiving Council Tax Support, you must tell us straightaway of any changes in circumstances .

In you are in receipt of Universal Credit you will need to apply for Council Tax Support separately.  You can do this by completing the Universal Credit: Council Tax Support claim form.

Coronavirus (COVID-19) and Council Tax Support

If you are receiving Council Tax Support, under the Council Tax Hardship fund, you will receive a further reduction of up to £150 from your bill during 2020 to 2021. 

We are actively working to automate the additional award to Council Tax Support recipients to ensure that this extra support is processed as quickly as possible.

Once the automated awards are made, we will re-bill these council tax payers as early as possible.

Have your say

Council Tax Support consultation

We are seeking your view as to whether the minimum working-age contribution for 2021/22 should remain at 25 per cent of the residents council tax liability.

We welcome residents and representative organisations feedback on the level of assistance they would like to see provided in 2021/22.

If you need any help in completing the consultation or have any questions, please contact us on counciltaxconsultation@bromley.gov.uk.  The consultation runs until 4 October 2020

Complete the Council Tax Support consultation form

The responses to the consultation will be reported to the councillors as part of the decision making process.

CTS Consultation Report 2020/21 and CTS Equality Impact Assessment

View the Council Tax Support scheme policy document.

Council Tax Support

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