Community trigger is a process that allows members of the community to ask the Community Safety Partnership to review their responses to complaints of antisocial behaviour.
The trigger is designed to ensure we work together to try and resolve any complaints about antisocial behaviour. We will do this by talking about the problem, sharing information and using our resources to try and reach an agreeable outcome.
The trigger should only be used if you believe your complaint has not been appropriately addressed or no action has been taken. The trigger cannot be used to report general acts of crime, including hate crime.
The trigger does not replace the complaints procedures of individual organisations, or your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission.
When can I use a community trigger?
The community trigger can be used if:
- you have complained to the council, police or a registered housing provider (social landlord) about an incident of antisocial behaviour, within one month of the incident taking place.
- you have reported three separate incidents in the last six months and you consider there has been no action taken.
- five individuals in the local community have reported similar incidents of antisocial behaviour separately and it is considered that no action has been taken.
How do I use a community trigger?
To use a community trigger you can complete an online form, write a letter or call us.
If you decide to request a community trigger you will need to give the following details:
- Dates of each time you’ve complained;
- details of where you complained (name, organisation and/or Incident Reference Number);
- information about the antisocial behaviour.
What can I expect?
Once you have asked for a community trigger and it has been established that your complaints meet the threshold (outlined above), the Community Safety support services will ask the agencies involved to provide details of your complaints and actions that they have considered and taken.
A meeting will take place between the appropriate Community Safety Partnership agencies to discuss the anti-social behaviour and what actions have been considered and taken. The group will review how the Partnership has responded and make recommendations on how the problem can be resolved.
A response will be sent to you by the Community Safety Team, explaining the action taken and also suggestions on how the Partnership can attempt to resolve the anti-social behaviour.
If you are not satisfied with the response, you can request a further review.
In the event of any further incident(s) occurring, please call the police non-emergency 101 reporting line. If there is an immediate threat to your personal safety please call the police on 999.
Antisocial behaviour unit
Tel: 020 8464 3333
Civic Centre, Stockwell Close, Bromley, BR1 3UH