Tell Us Once

What is Tell Us Once?

When someone has died, there are lots of organisations that need to be told at a time when you probably least feel like doing this. We are providing a service called Tell Us Once to make things easier for you and to reduce the amount of time you need to spend contacting these government departments and organisations.

How does it work?

When you call us to make your appointment to register the death, the Tell Us Once service will be explained to you. If you decide that you wish to take up the service, you will be told what you need to bring with you to the appointment. There are different ways you can use the service once you have registered the death with a Registrar and been given a Tell Us Once reference number.

In person

At the time of the registration the Registrar is required to set up the deceased's details on the Tell Us Once national database which usually takes around five minutes. Straight after this, the Registrar can carry out a full Tell Us Once interview lasting about 10 minutes to help you pass on the relevant information to the Department for Work and Pensions (DWP) and other organisations, alternatively you, as the informant, can inform chosen agencies and departments yourself online or by telephone:


Tell Us Once online service

By telephone

You can call the DWP on 0800 085 7308 from Monday to Friday between 8am and 8pm and will need to quote your  Tell Us Once reference number.  The number is free to use from a BT landline but other providers including mobile operators may charge you.

Who can be notified?

We will be able to inform the following government departments and organisations.

  • The Department for Work and Pensions
  • The Pension, Disability and Carers Service
  • Jobcentre Plus Child Benefit
  • Tax Credits
  • The Identity and Passport Service
  • Housing Benefit
  • Council Tax Benefit
  • Adult social services
  • Blue Badges
  • Freedom Passes
  • Council Tax
  • Collection of payment for council services
  • Children's social services
  • Electoral services
  • Libraries
  • Driver and Vehicle Licensing Agency (DVLA)– driving licence and up to five motor vehicles (if wishing to use this option the informant must use the online service to notify all agencies)

All information you give us will be handled securely.

To make a death registration appointment or for further information about the Tell Us Once Service please contact us.

Bromley Registration Service


Tel: 0300 303 8667 - Option 1

Civic Centre, Stockwell Close, Bromley, BR1 3UH