NHS Test and Trace - support payment

If you are a worker on a low income and need to self-isolate but can't work from home, you can apply for a test and trace support payment

Do I qualify?

You can apply if you are 16 or over and you:

  • Have been told to stay at home and self-isolate by NHS Test and Trace either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • Are employed or self-employed
  • Are unable to work from home and will lose income as a result
  • Are currently receiving Universal Credit, Working Tax Credit, Income-based Employment and Support Allowance, Income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

You must agree to comply with the notification from NHS Test and Trace, and self-isolate.

People in the same household can each make an individual application to receive the payment, if they each meet the eligibility criteria

How much will I get?

If you are contacted by NHS Test and Trace on or after the 28 September 2020, you may be eligible for a test and trace self isolation payment of £500.

When can I apply?

All applications must be made within two weeks of your period of self-isolation ending.

You will not be able to claim for periods of self-isolation that ended before 28 September.

You can apply for two separate periods of isolation but these periods cannot overlap.

When will I get the money?

We aim to pay you within three working days, once we have received the necessary evidence from you, and checked it. You will need to: 

  • agree to comply with the notification from NHS Test and Trace
  • provide your notification from NHS Test and Trace
  • provide proof of your earnings or self-employed income
  • provide proof of address, and bank statement

If you are unable to provide this information along with your application form, we will not be able to consider your claim, and we will not be able to pay you.

Apply for a test and trace support payment

Complete test and trace support payment application

Discretionary payment

You may be eligible for a £500 discretionary payment if you meet all the eligibility above, but:

  • you have applied for but do not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit
  • you are unable to apply for welfare benefits because you have no recourse to public funds, are on a low income and will face financial hardship as a result of not being able to work while you are self-isolating.

(Note: low income is defined as somebody who would be entitled to Council Tax Support if they were liable to pay council tax).

Complete test and trace support payment application

If you are unable to complete an application online or you are unable to provide the required evidence alongside your online application, call 0300 303 8670 for additional support.

Your data

As part of the application process you will be asked to give us permission to share your data as we need , check the NHS Test and Trace system to confirm that you have been asked to self-isolate. We may we may need to check any data you provide us against other information that we hold about you, for example any awards of Housing Benefit or Council Tax Support. We may also receive information from other parties or organisations, or share your data with them to check the accuracy of records. This includes NHS Test and Trace (CTAS) and the Department for Work and Pensions (DWP). This will enable us to prevent or detect crime, or to protect public funds in other ways where the law allows.

We will also need to provide information to HMRC about any payments we make, as we understand that, where applicable, the payments are subject to Tax and National Insurance Contributions. If you are self-employed, you need to declare the payment on your self-assessment tax return.

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