Homelessness - making a referral under the duty to refer

The Duty to Refer requires public authorities in England such as social services, hospitals and prisons to notify local housing authorities of any people using their services that they know to be homeless or think might be at risk of becoming homeless. It is important that agencies make these referrals to us so that we can prevent and relieve homelessness effectively.

A referral does not replace a homelessness application. If the person wishes to approach us directly to make a homelessness application they can do so.

Before making a referral, a public authority must:.

  • Have consent to the referral from the person(s) being referred
  • Allow the individual to identify the housing authority in England to which they would like to be referred
  • Have consent that the service user’s contact details can be given so the housing authority can contact them regarding the referral

You will need:

  • Details for the service user, including their preferred method of contact
  • To confirm that you have consent to the referral from the person(s) being referred

Making a referral

A referral should be made by emailing [email protected]