Disrepair to rented accommodation

Reporting problems with disrepair

If you live in rented accommodation, have a problem with the property's state of repair and your landlord is refusing to carry out works, you can report this to us.

You must report the problem to your landlord and be able to produce evidence of doing so before contacting us. If you are a private tenant and after a reasonable period of time, (normally 28 days), repairs have not been carried out, report this to us below.

If you are a tenant of a Registered Social Landlord (RSL) or Housing Association (HA), your Landlord will have a formal complaints procedure and you will need to have been through this process first before we can take your complaint further. Find out how to contact your RSL/HA .

Shelter also provides useful information on reporting repairs, including a letter template. Alternatively you may use this template letter.

Report disrepair problem

Further information 

Houses in Multiple Occupation (HMOs) have additional requirements for fire safety and amenities. 

Housing enforcement

Email:

Tel: 0300 303 8657

Fax: 020 8313 4450

Civic Centre, Stockwell Close, Bromley, BR1 3UH