Impact of coronavirus on recycling, waste and street cleaning services
We are working closely with our partner Veolia to ensure the most essential services can continue to be delivered safely.
From Wednesday 25 March, Bromley’s recycling and waste services and street cleaning services have been temporarily modified.
From Monday 6 April, the Green Garden Waste Collection Service has been reinstated for subscribers.
We will also attempt collection of plastic, glass and tins recycling. Please bear with us if we do not collect.
If you live in a flat, your collections remain the same.
Our approach has been carefully planned to minimise disruption as much as possible.
How have the services changed?
Waste types have been prioritised to ensure essential services remain in operation, allowing us to keep Bromley as clean and safe as possible.
What will my temporary collection service be?
For houses, the following services will be in operation from Monday 6 April:
- Food waste and non-recyclable refuse will be collected as per the usual weekly and every other week schedules
- Subscribers to the Green Garden Waste Collection Service will receive collections on their scheduled collection days
- We will attempt collection of plastic, glass and tins recycling. Please bear with us if we do not collect, and store your recycling in a dry place until the following week.
If you live in a flat, your collections remain the same.
The following services are temporarily altered or suspended.
- Most household recycling services (paper & card; batteries, textiles and small electrical items) are temporarily suspended for all households except flats.
- One-off Green Garden Waste Sack Collection bookings are temporarily suspended.
- Bulky Items Service is temporarily suspended.
- Box and bin deliveries are temporarily suspended.
- Garden waste weekend sites are closed.
- Street cleaning services have been altered.
We are no longer accepting missed collection or street cleansing issue reports for recycling services. Please follow the guidance below and bear with us during these uniquely challenging times.
What should I do with my recycling?
We will not be operating recycling services during this period. We ask, if possible, that residents store their recycling in a dry place until we are able to resume our service as usual. Please only place recycling in the non-recyclable refuse as a last resort. No new requests for recycling bins or boxes can be made at this time. Any requests made prior to 16 March 2020 will be honoured.
What should I do with my food waste?
Your food waste will be collected every week on your usual collection day. You can check your next collection day using the postcode look up on our waste services website. The option to report a missed collection for food waste is still available. Please note that collections may take place at a different time than usual.Food should be kept separate from refuse and placed in the lockable container to reduce the risk of pests splitting residual waste bags.Wherever possible, we will continue to collect non-recyclable refuse and food waste separately to ensure that food waste is recycled into compost.
What should I do with my non-recyclable refuse?
Your non-recyclable refuse will be collected every other week on your usual collection day. You can check your next collection day using the postcode look up on our waste services website. The option to report a missed collection for non-recyclable refuse is still available. Please note that collections may take place at a different time than usual. Please ensure that all bags are securely tied and follow the government guidance if you are self-isolating.
What to do if you’re self isolating
Households that are self isolating should follow the UK Government's 'Stay at home' advice which states:
● Store personal waste such as used tissues and disposable cleaning cloths securely within disposable rubbish bags.
● Place these bags into another bag, tied securely and keep separate from other waste.
● These bags should be put aside for at least 72 hours before being put in your usual non-recyclable refuse.
● Please do not take this waste to Waldo or Churchfields Reuse and Recycling Centres.
What should I do with my green garden waste?
Our Green Garden Waste Collection Service will resume on Monday 6 April.
Since the service was out of operation from Wednesday 25 March to Monday 6 April, you will receive an extension on your subscription, and this will happen automatically. There is no need for you to do anything - we will take care of this.
The option to report a missed collection for garden waste is available. Please note that collections may take place at a different time than usual.
We are now accepting new subscriptions to the Green Garden Waste Collection Service and will be able to deliver your wheelie bin. Sign up with our form.
The Green Garden Waste Sack Collections (stickers) are not operating during this time, and bookings cannot be made for future collections. Any bookings made prior to 13 March 2020 will be honoured. Our phone line is not in operation.
Temporary Green Garden Waste Weekend Sites are closed during this time.
What should I do with my Bulky Waste?
The Bulky Items collection service will temporarily discontinue, however any bookings made prior to 13 March 2020 will be honoured. Residents should keep all bulky waste at their home until the service is able to start again, with our Reuse and Recycling centres at Waldo Road and Churchfields Road currently closed.
Check this page for regular updates
The customer service desk is currently out of action while services are disrupted, so we ask that you refer to this page for all information about disruptions.
Options to report missed collections for recycling services or to submit general enquiries are only available for food waste, non-recyclable refuse and green garden waste recycling services.
We will regularly update this page with information about your services as and when they alter.
Reuse and Recycling Centres
Waldo Road and Churchfields Road Recycling Centres are closed following government advice.
Will street cleaning routines continue as normal?
Our street cleaning operatives are temporarily supporting essential waste collections throughout Bromley.We will operate a reduced street cleaning service by suspending mechanical sweeping across the borough and barrow men throughout the Primary Town Centres of Bromley, Orpington, Penge, West Wickham and Beckenham.
We are monitoring the streets closely to remove fly-tips and waste wherever required, and street cleaning crews are servicing all recycling banks and litter bins to ensure that Bromley continues to be clean and safe.