Customer services

We strive to offer you a welcoming and professional service and deal with your enquiries as efficiently as we can.

Our Customer Service Centre is open by appointment only, please call in advance to book and appointment on 020 8464 3333.

Customer Contact Centre

How to find us and opening hours...


Face to face

  • a member of our team will greet you within 5 minutes of your arrival at any of our receptions
  • the person you have come to see will meet you within 10 minutes of your appointment time

Email contact

  • we aim to acknowledge your email within 1 working day
  • we will aim to send a full reply in less than 5 working days


Telephone contact

  • We aim to answer 50 percent of calls within one minute
  • we will always try to answer your query straight away if we can
  • if you leave a message on an answerphone, we will call you back within one working day

Zero tolerance

Bromley Council employees and contractors are here to help you and will answer your enquiry honestly and courteously.

We will not tolerate abusive or violent behaviour, and will take the appropriate actions necessary to protect and ensure the safety of employees. This may include involving the police, possible legal action against offenders and exclusion from the council’s buildings.

If you are dissatisfied about the service you have received, please visit our complaints pages.