a member of our team will greet you within 5 minutes of your arrival at any of our receptions
the person you have come to see will meet you within 10 minutes of your appointment time
we aim to acknowledge your email within 1 working day
we will aim to send a full reply in less than 5 working days
We aim to answer 50 percent of calls within one minute
we will always try to answer your query straight away if we can
if you leave a message on an answerphone, we will call you back within one working day
Bromley Council employees and contractors are here
to help you and will answer your enquiry honestly and courteously.
We will not tolerate abusive or violent behaviour,
and will take the appropriate actions necessary to protect and ensure the
safety of employees. This may include involving the police, possible legal action
against offenders and exclusion from the council’s buildings.