Coronavirus (COVID-19) - support for residents

If you have symptoms of COVID-19 however mild, stay home and book a test.


If you have tested positive or recently come into contact with someone who has you should self-isolate at home .

Detailed guidelines of when and how you should isolate.

If you are not experiencing symptoms but have tested positive for COVID-19, you must self-isolate for at least 10 days, starting from the day the test was taken. If you develop symptoms during this isolation period, restart your 10-day isolation from the day you developed symptoms.

You should not leave the house within the stated isolation period under any circumstances except to get emergency medical treatment.

Test and trace support payment

If you are a worker on a low income and need to self-isolate but can't work from home, you can apply for a test and trace support payment

Getting support when self-isolating

Clinically extremely vulnerable residents

The government has advised that people who are clinically extremely vulnerable to coronavirus no longer need to shield.  They should follow the rules that are in place for everyone, but continue to take extra precautions to protect themselves. 

Government guidance for clinically extremely vulnerable people.

Local support for all who are self-isolating

Any resident self-isolating because they have been instructed to do so by NHS Test and Trace or are are doing so prior to hospital admission or medical procedure, or through choice, can be signposted to a range of support options through our local voluntary and community organisations.

If you need advice on what support is available, call our customer contact centre on 0300 303 8658.


If you are self-isolating and need support to access food,

Personal care and independence

If you require support with personal care needs, please refer to the Adult Early Intervention Team on 020 8461 7777or [email protected] for a care needs assessment.

If you require help to maintain your independence, you can receive further advice and support from Bromley Well which provides a range of services – 0808 278 78 98 or email [email protected] or visit

Our support and care services directory provides a guide to independent living, support and care services.

Personal Protective Equipment (PPE)

If you are an unpaid carer you can order free Personal Protective Equipment (PPE). Visit Bromley Well to learn more and to place your order.

Emotional and physical health

Keeping well, both emotionally and physically, is especially important at this time.

Many people have experienced upheaval in their daily lives during the pandemic and may require support or advice on how to deal with stress, anxiety, and loneliness. If you need support for your own mental health, or have concerns about someone else’s emotional wellbeing see what support is available on our health pages.

Download a short guide to looking after your mental and physical health.

Other council services and contacts

If you require information or advice on any other council services, please see the relevant pages on our website or contact our customer service centre on 0300 303 8658

Our Covid-19 Update newsletter delivered door-to-door earlier in the year has more information on contacting council services.

COVID-19 assistance helpline

Week day office hours

Tel: 020 8313 4484