Information, Advice and Support Service (IASS)

The Information, Advice and Support Service (IASS) offers free, impartial information, advice and support in confidence for

  • Children and young people with special educational needs or disabilities age 0 to 25.
  • Parents and carers of children and young people with special educational needs and disabilities (SEND).
  • All Bromley residents (regardless of SEND) around transitions from pre-school to primary school and onto secondary school.

We provide

  • Helpline and email support (phone lines are open between 9.30am- 1pm and 2-4pm).
  • Meetings in a local Children & Family Centre or in central Bromley to discuss difficulties.
  • Independent Volunteer Supporter (IVS) assistance at meetings.
  • Help communicating with professionals (letter writing, emails, phone calls).
  • Support to achieve positive outcomes at meetings and reviews about you or your child.
  • Help understanding reports by professionals.
  • Advice on SEN systems, procedures and processes.
  • Guidance on Education Health & Care Plans (EHCPs) and Transition Reviews.
  • Mediation at all stages with schools and the Local Authority.
  • Information on Health and Social Care policies and procedures.
  • Support with the transition between each educational stage
  • Support and advice with Post 16 options.
  • Support with SEND Tribunals.
  • Signposting to other support services.
  • Information leaflets

Need help and support?

Please complete our referral form for help and advice.

Independent volunteer supporters

An Independent Volunteer Supporter (IVS) is a volunteer who has completed training from IASS . If you require someone to accompany you to a meeting or help with paperwork, we may be able to provide an IVS to support you.
All Independent Volunteer Supporters support the service voluntarily and have other commitments, therefore we cannot guarantee that we will be able to provide this service.

Information, Advice and Support Service


Tel: 020 8461 7630


6th Floor, Central Library, High Street, Bromley, BR1 1EX

Choice Service