Information, Advice and Support Service (IASS)

The Information, Advice and Support Service (IASS) offers free, impartial information, advice and support in confidence for

  • Children and young people with special educational needs or disabilities age 0 to 25.
  • Parents and carers of children and young people with special educational needs and disabilities (SEND).
  • All Bromley residents (regardless of SEND) around transitions from pre-school to primary school and onto secondary school.

We provide

  • Helpline and email support (phone lines are open between 9.30am- 1pm and 2-4pm).
  • Meetings in a local Children & Family Centre or in central Bromley to discuss difficulties.
  • Independent Volunteer Supporter (IVS) assistance at meetings.
  • Help communicating with professionals (letter writing, emails, phone calls).
  • Support to achieve positive outcomes at meetings and reviews about you or your child.
  • Help understanding reports by professionals.
  • Advice on SEN systems, procedures and processes.
  • Guidance on Education Health & Care Plans (EHCPs) and Transition Reviews.
  • Mediation at all stages with schools and the Local Authority.
  • Information on Health and Social Care policies and procedures.
  • Support with the transition between each educational stage
  • Support and advice with Post 16 options.
  • Support with SEND Tribunals.
  • Signposting to other support services.
  • Information leaflets

Need help and support?

Please complete our referral form for help and advice.

Independent Supporters

Independent Supporters offer a range of impartial support for families with children and young people with SEN throughout the statutory assessment and Education, Health and Care (EHC) plan process.

Support is available to families and young people in the process of applying for an EHC plan.

There are also Volunteer Independent Parental Supporters (VIPs) working alongside the Independent Support Team to deliver this service.

Find out more

Information, Advice and Support Service


Tel: 020 8461 7630

6th Floor, Central Library, High Street, Bromley, BR1 1EX

Choice Service