Online forms: Report a missed collection

Please check if there are known delays or collection problems before reporting a missed collection.


Please only report missed collections after 3pm on the day of collection and within two working days. If the collection was not out at the edge of your property by 7am, you will be asked to wait until your next collection day.

Once we have received your request, we will normally make the collection within two working days. You can view information about our household waste and recycling collections, including collection days and advice on the different collection types.