Street light ‘day burning’ street lights resolved

Published Friday, 15 March 2019

The problem with LED street lights being on during the day following the software provider going into administration, has now been resolved.

Around half of the borough’s 27,000 street lights were affected last week by street light ‘day burning’, with lights remaining on, following the software provider of the Central Management System (CMS), controlling many of the council’s LED street lights, being in administration.  Following an agreement with the administrator, the energy efficient street lights will now only turn on again in the hours of darkness as normal.

“I would like to pay tribute to residents for their support and understanding, especially to those who had not heard the initial news about the ‘day burning’ street lighting problem and took the time to report the problem to us.  I am sorry for the inconvenience that this caused but we have acted as quickly as possible to resolve this unfortunate problem, with this issue fortunately only affecting the low energy LED lights which are the most efficient to run.” said Councillor William Huntington-Thresher, Executive Councillor for Environment and Community Services.

Councillor Huntington-Thresher added, “We have resolved the current issues and are evaluating a longer term solution. There may be isolated problems with individual street lamps and we do have staff physically checking that the street lights are off today as they should be.  If you are aware of a problem with street lighting in your street or indeed other street or environment related problems, please take the time to report the problem, with our website being the most efficient way to report routine problems as opposed to emergencies.”

Residents are advised they can report all manner of street and environment related problems via the council’s website  In emergency situations, including for instance a fallen tree blocking the road, residents are advised to contact the council by phone so that the incident can be prioritised accordingly.

In anticipation of the council receiving an increased number of enquiries about the day burning street lights, particularly via their website, an automated message was devised to respond to these reports.  This message is now being updated to reflect the current situation.


Notes to editors: The company providing the street lighting Central Management System (CMS) which has gone into administration is Harvard Technology Limited.

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