Accessibility statement

This is the accessibility statement for www.bromley.gov.uk. We make every effort to ensure that our website is accessible and easy to use for everyone.

Website features 

  • option to increase text size and alter colour contrast
  • plain backgrounds to improve text readability background and foreground colour combinations that have strong contrast
  • print friendly option on every page
  • access keys to navigate using the keyboard
  • link to downloading files help page on every download page
  • headings, paragraphs and lists create a logical HTML (Hypertext Mark-up Language) page structure 
  • manual tests ensure our pages can be viewed through a range of web browsers 

Navigation

  • consistent site navigation and structure 
  • A to Z of services at top of every page
  • Google search applied to site with search box on top right of every page  

How accessible is this website

Our online forms have a time limit of 60 minutes per page that you cannot adjust or extend before it expires.  This fails WCAG 2.1 success criterion 2.2.1 (timing adjustable). We are looking at how to resolve this.

We're aware some of our PDFs and Word documents are not fully accessible.  The accessibility regulations don't require us to fix PDFs or other downloadable documents that were published before 23 September 2018, if they’re not essential to providing our services.  We're are working to resolve any of these by replacing them with web pages or removing them altogether. 

Any new pdf or word document that is added to the website after September 2020 must be accessible. Most older PDF documents are not fully accessible to screen reader software.

Some of our sub sites, videos and maps are not fully compliant and we are working with the system owners to rectify this.  We are also aware that some of our old pdfs prior to September 2020 are not fully accessible. We have a program of works to remove as many of these as possible.  

All new pdfs will be made into a html web page or an accessible pdf.

Our MyBromley Account site has been identified as needing improvements.  These have been sent to the site developers for a timetable of works. 

Feedback and contact information

For questions about this website please contact the web team at info@bromley.gov.uk.

Accessibility queries

We are continuously seeking to improve this website; if you encounter an accessibility issue please email us at info@bromley.gov.uk

Contacting us by phone or visiting us in person 

Our Civic Centre Main Reception is open by appointment only. If you have an issue that can only be resolved in person, please call to book an appointment through the Contact Centre Helpline: 0208 464 3333.

Other receptions at the Civic Centre will remain closed until further notice, along with the Great Hall and the restaurant due to government advice regarding Covid-19.

You can contact us online and by phone.

Technical information about this website’s accessibility

Parts of our website are only partially compliant with WCAG 2.1 A and AA standards, we have identified these areas and are working to resolve them as quickly as possible.

We are aware that some of our sub sites, videos and maps are not fully compliant and we are working with the system owners to rectify this.  We are also aware that some of our old pdfs prior to September 2020 are not fully accessible. We are working to remove as many of these as possible. 

What we're doing to improve accessibility

We use Siteimprove to help us comply with legislative requirements and website best practice guidance.

We ensure information within the site is of the maximum value to the customer.

We work to fulfil these aims through specific website features, navigation facilities and continuous content management.

Preparation of this accessibility statement

The last accessibility audit was completed in September 2020 by our developers Jadu.  Our accessibility statement was updated after the report was received 21 September 2020.