Accessibility statement

This is the accessibility statement for www.bromley.gov.uk. This website is run by Bromley Council. We make every effort to ensure that our website is accessible and easy to use for everyone.

Bromley Council logo green splash with white writing.
[We want as many people as possible to be able to use this website. For example, that means you should be able to:-

  • increase text size and alter colour contrast
  • choose plain backgrounds to improve text readability
  • choose background and foreground colour combinations that have strong contrast
  • select a print friendly option on every page
  • access keys to navigate using the keyboard
  • link to downloading files help page on every download page

Headings, paragraphs and lists are created in logical HTML (Hypertext Mark-up Language) page structure.

We undertake manual tests ensure our pages can be viewed through a range of web browsers.

Navigation

The site offers consistent site navigation and structure and an A to Z of services top of every page.

Google search is applied to site with search box top right of every page.

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

We're aware some of our PDFs and Word documents are not fully accessible. The accessibility regulations don't require us to fix PDFs or other downloadable documents that were published before 23 September 2018, if they're not essential to providing our services. We are aware that some of our sub sites, videos, pdf's and maps are not fully compliant and we are working with the system and content owners to rectify this. Any pdf that is not fully compliant we highlight by warning our customers on the download link. We are working to remove as many of these as possible and are working with our content owners on how to produce accessible pdf documents. We are working to resolve these issues by replacing them with web pages or removing them altogether.

Non accessible content

WCAG 2.4.3 Focus order Cookie Banner; This element fails focus order which relates to third party software that is out of our control. We will update the code as soon as a newer version is released.

WCAG 2.4.7 Focus visible Home: Focus is not clear on carousel arrows.

WCAG 1.4.3 Contrast (minimum) All pages: The element with class .goo-te-gadget fails contrast requirements. This relates to the third party google translate software used and not Jadu software.

Our online forms have a time limit of 60 minutes per page that you cannot adjust or extend before it expires. This fails WCAG 2.1 success criterion 2.2.1 (timing adjustable). We are looking at how to resolve this.

Our site includes 3rd party content, links and documents. We cannot guarantee that all 3rd party content is accessible and we are not responsible for any 3rd party content.

Some of our sub sites, videos and maps are not fully compliant and we are working with the system owners to rectify this. We are also aware that some of our old pdfs prior to September 2020 are not fully accessible. We have a program of works to remove as many of these as possible.

Our MyBromley Account site has been identified as needing improvements. These have been sent to the site developers for a timetable of works. We are currently working on a complete redesign of this website.

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there's a limit to how far you can magnify the map on our contact us page

Feedback and contact information

For questions about this website please contact the web team at; info@bromley.gov.uk.

Accessibility queries

We are continuously seeking to improve this website; if you encounter an accessibility issue please email us at; info@bromley.gov.uk.

Contacting us by phone or visiting us in person;

Our Civic Centre Main Reception is open by appointment only. If you have an issue that can only be resolved in person, please call to book an appointment through the Contact Centre Helpline: 0208 464 3333.

You can contact us online and contact us by phone; 0208 464 3333

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations). If you're not happy with how we respond to your complaint contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Bromley Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content WCAG 1.4.3 Contrast (minimum) All pages: The element with class .goo-te-gadget fails contrast requirements. This relates to the third party Google translate software.

We are aware that some of our sub sites, videos and maps are not fully compliant and we are working with the system owners to rectify this. We are also aware that some of our old pdfs prior to September 2020 are not fully accessible. We are working to remove as many of these as possible.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non accessible content WCAG 1.4.3 Contrast (minimum) All pages: The element with class .goo-te-gadget fails contrast requirements. This relates to the third party Google translate software.

We are aware that some of our sub sites, videos and maps are not fully compliant and we are working with the system owners to rectify this. We are also aware that some of our old pdfs prior to September 2020 are not fully accessible. We are working to remove as many of these as possible.

Disproportionate burden

We've assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so immediately would be a disproportionate burden within the meaning of the accessibility regulations, as we are in the process of re-designing the whole website which will address the issues but will not be live until the May 2022.

We work to fulfil these aims through specific website features, navigation facilities and continuous content management.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, some legislation requires documents or policies to be published in PDF or Word format.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we do not plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we're doing to improve accessibility

We use Siteimprove to help us comply with legislative requirements and website best practice guidance.

We ensure information within the site is of the maximum value to the customer

Preparation of this accessibility statement

This statement was prepared on 7th December 2021. It was last reviewed on 7th December 2021.

This website was last tested on November 2020. The test was carried out by Jadu Ltd. Additionally we continuously monitor accessibility across the whole site using Siteimprove software to help us comply with legislative requirements and website best practice guidance.