Accessibility statement

This is the accessibility statement for www.bromley.gov.uk. This website is run by Bromley Council. We make every effort to ensure that our website is accessible and easy to use for everyone.

Bromley Council logo green splash with white writing.

Website features

  • option to increase text size and alter colour contrast
  • plain backgrounds to improve text readability background and foreground colour combinations that have strong contrast
  • print friendly option on every page
  • access keys to navigate using the keyboard
  • link to downloading files help page on every download page
  • headings, paragraphs and lists create a logical HTML (Hypertext Mark-up Language) page structure;
  • manual tests ensure our pages can be viewed through a range of web browsers;

Navigation

  • consistent site navigation and structure
  • A to Z of services top of every page
  • Google search applied to site with search box top right of every page.

How accessible is this website

We're aware some of our PDFs and Word documents are not fully accessible. The accessibility regulations don't require us to fix PDFs or other downloadable documents that were published before 23 September 2018, if they’re not essential to providing our services. We're are working to resolve any of these by replacing them with web pages or removing them altogether.

Any new pdf or word document that is added to the website after September 2020 must be accessible. Most older PDF documents are not fully accessible to screen reader software.

Non accessible content

    WCAG 1.4.3 Contrast (minimum) All pages: The element with class .goo-te-gadget fails contrast requirements. This relates to the third party google translate software used and not Jadu software.

    Our online forms have a time limit of 60 minutes per page that you cannot adjust or extend before it expires. This fails WCAG 2.1 success criterion 2.2.1 (timing adjustable). We are looking at how to resolve this.

    Our site includes 3rd party content, links and documents.We cannot guarantee that all 3rd party content is accessible and we are not responsible for any 3rd party content.

    Some of our sub sites, videos and maps are not fully compliant and we are working with the system owners to rectify this. We are also aware that some of our old pdfs prior to September 2020 are not fully accessible. We have a program of works to remove as many of these as possible.

    All new pdfs will be made into a html web page or an accessible pdf.

    Our MyBromley Account site has been identified as needing improvements. These have been sent to the site developers for a timetable of works. We are currently working on a complete redesign of this website.

    Feedback and contact information

    For questions about this website please contact the web team at; info@bromley.gov.uk.

    Accessibility queries

    We are continuously seeking to improve this website; if you encounter an accessibility issue please email us at; info@bromley.gov.uk.

    Contacting us by phone or visiting us in person;

    Our Civic Centre Main Reception is open by appointment only. If you have an issue that can only be resolved in person, please call to book an appointment through the Contact Centre Helpline: 0208 464 3333.

    You can contact us online and contact us by phone; 0208 464 3333.

    Technical information about this website’s accessibility

    Parts of our website are only partially compliant with WCAG 2.1 A and AA standards, we have identified these areas and are working to resolve them as quickly as possible. Non accessible content WCAG 1.4.3 Contrast (minimum) All pages: The element with class .goo-te-gadget fails contrast requirements. This relates to the third party Google translate software.

    We are aware that some of our sub sites, videos and maps are not fully compliant and we are working with the system owners to rectify this. We are also aware that some of our old pdfs prior to September 2020 are not fully accessible. We are working to remove as many of these as possible.

    What we're doing to improve accessibility

    We use Siteimprove to help us comply with legislative requirements and website best practice guidance.

    We ensure information within the site is of the maximum value to the customer.

    Disproportionate burden

    We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so immediately would be a disproportionate burden within the meaning of the accessibility regulations, as we are in the process of re-designing the whole website which will address the issues but will not be live until the end of January 2022.

    We work to fulfil these aims through specific website features, navigation facilities and continuous content management.

    Preparation of this accessibility statement

    The last accessibility audit was completed in September 2020 by our developers Jadu. We are currently working with Jadu on developing a more compliant website which we are looking at going live with early 2022. Our accessibility statement was updated September 2021.

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