Accessibility statement

We make every effort to ensure that our website is accessible and easy to use for everyone.

We aim to:  

  • deliver accessible web content
  • maintain consistent and clear electronic information
  • ensure information within the site is of the maximum value to the customer
  • comply with legislative requirements and website best practice guidance

We work to fulfil these aims through specific website features, navigation facilities and continuous content management.

Website features

  • option to increase text size and alter colour contrast
  • plain backgrounds to improve text readability 
  • background and foreground colour combinations that have strong contrast
  • print friendly option on every page
  • access keys to navigate using the keyboard
  • link to downloading files help page on every download page 
  • headings, paragraphs and lists create a logical HTML (Hypertext Mark-up Language) page structure 
  • tests ensure our pages can be viewed through a range of web browsers 


  • consistent site navigation and structure 
  • A to Z of services at top of every page
  • Google search applied to site with search box on top right of every page 

Content management 

  • apply Plain English standards to make our pages easy to understand
  • meaningful text hyperlinks throughout the site
  • alternative text (alt-text) applied to images
  • download files usually in Adobe PDF or Microsoft Office formats
  • analyse usage statistics and monitor page quality

Accessibility queries

We are continuously seeking to improve this website; if you encounter an accessibility issue please email us at