The tables show the customer profile demographics for customer experience survey from 1 March 2022 to 28 February 2023.
Customer profile demographics of customer services survey by ethnic origin
| Ethnic origin |
Percentage |
| African |
1% |
| Asian |
4% |
| Black |
3% |
| Mixed |
3% |
| White |
65% |
| Other |
3% |
| Prefer not to say |
21% |
Customer profile demographics of customer services survey by age
| Age range |
Percentage |
| 16-24 |
1% |
| 25-34 |
7% |
| 35-44 |
9% |
| 45-54 |
11% |
| 55-64 |
15% |
| 65-74 |
21% |
| 75-84 |
14% |
| 85+ |
5% |
| Prefer not to say |
17% |
Customer profile demographics of customer services survey by gender
| Gender |
Percentage |
| Female |
49% |
| Male |
32% |
| Prefer not to say |
19% |
Customer profile demographics of customer services by sexual orientation
| Sexual orientation |
Percentage |
| Bisexual |
1% |
| Gay or lesbian |
2% |
| Straight / heterosexual |
69% |
| Prefer not to say |
28% |
Customer profile demographics of customer services by religion and belief
| Religion and belief |
Percentage |
| Buddhist |
1% |
| Christian |
46% |
| Hindu |
1% |
| Jewish |
1% |
| Muslim |
3% |
| No religion |
19% |
| Prefer not to say |
29% |
