Trading Standards Institute Advice

The sale of solid fuel and wood fuel

In the guide

This guidance is for England, Scotland & Wales

There are legal controls concerning the selling and delivery of solid fuel and wood fuel.

Solid fuel must always be sold by reference to weight in kilograms. With door-to-door deliveries, there are specific requirements relating to information that must be shown on the delivery note; these include the merchant's name and address, type of fuel, and weight. Fuel sold from retail outlets must be in fixed quantities.

Unless there is a local bye-law there is no requirement for a statement of quantity for wood fuel; however, if one is given it must be accurate.

Any equipment used in the weighing of sacks of fuel or prepacked containers must be approved for trade use and comply with the accuracy requirements under weights and measures legislation.

Solid fuel

Solid fuel includes coal, coke and solid fuel derived from coal or coke. It is normally marketed in one of two ways, either:

  • deliveries in sacks to the consumer
    ... or
  • purchasing prepacked bags in retail outlets (petrol stations for example).

It must always be sold by reference to weight in kilograms.

Weighing

Scales that are used must be accurate, of an approved construction for retail sale use, and have certain required markings and stamps on them - for more detail please see 'Weighing equipment for legal use'.

Door-to-door deliveries

Solid fuel merchants can either respond to specific orders from consumers or operate standard delivery rounds to regular customers. The fuel must be sold in sacks of 25kg or multiples of 50kg and, if delivering more than 110kg to an individual consumer, the consumer must be given a delivery note before the fuel is unloaded. If the consumer is not in when the merchant calls a delivery note must still be left.

The delivery note must contain the following information:

  • the merchant's name and address
  • the consumer's name and address
  • the type of fuel
  • the total net weight
  • the net weight in each sack
  • the number of sacks

The merchant's vehicle is required to display their name and address and a notice that states the following: 'All open sacks on this vehicle contain either 25 or 50 kilograms'.

If the consumer queries the weight delivered he has the right, subject to certain conditions, to request that the merchant re-weighs the fuel in his presence, but if it is correct the merchant is entitled to reasonable expenses for doing this work.

Some delivery vehicles, called auto-baggers, weigh loose fuel into bags at the rear of the vehicle. These vehicles have a bag counter on them, which the driver should zero before starting; it shows the number of bags delivered at the end.

Merchants who are members of the Approved Coal Merchants Scheme (opens in a new window) will display the logo of the scheme on their vehicles and delivery notes.

Prepacked solid fuel from retail outlets

This fuel comes in sealed bags, which must have the net weight marked on them. They will be in fixed quantities (10, 20 or 25 kilograms are usual). The packer is required to conform with rules designed to ensure that the correct weight is contained in each bag.

Quality & safety of fuel

There are industry standards for quality of solid fuel and experts exist who can examine fuel and ensure that any descriptive terms applied are accurate. A number of documents on solid fuel (opens in a new window) are available on the Solid Fuel Association (SFA) website.

Trade association

The Approved Coal Merchants Scheme is run by the Solid Fuel Association, 7 Swanwick Court, Alfreton, Derbyshire, DE55 7AS
Tel: 0845 601 4406 / 01773 835400, email: sfa@solidfuel.co.uk

Members are required to abide by the Coal Trade Code (opens in a new window) and:

  • supply fuel that is correctly described and of good quality
  • make sure that there is sufficient information supplied with packed fuels
  • ensure that the correct fuel is supplied for the correct appliance
  • make sure that the staff have adequate knowledge of the coal trade
  • display a price list
  • deal with consumer complaints properly
  • be a reputable trader
  • inform consumers about the dangers of carbon monoxide poisoning

The scheme also provides a range of leaflets concerning the safe use of appliances such as open fires, room heaters and boilers.

Wood fuel

Quantity of wood fuel

Unless the local authority in your area has passed a bye-law that states otherwise, there are no requirements relating to the sale of wood fuel. Your local trading standards service should be able to confirm whether such bye-laws are in existence.

Where there are local bye-laws wood fuel must be sold by net weight, and if it is in a container ready for sale the net weight must be made known to the customer.

However, the requirement to sell wood fuel by net weight does not apply for quantities of less than 7.5kg or more than 500kg.

If wood is sold by the 'truckload' with an indication of net weight, you are advised to weigh the vehicle on a weighbridge and obtain a weight ticket.

If there are no bye-laws in existence then there are no requirements to sell by weight or to provide the consumer with a statement of the quantity provided. If, however, you make a voluntary declaration of weight that is incorrect in terms of quantity, you may be liable to legal action under the Weights and Measures Act 1985.

The Solid Fuel Association website contains brief information on the Approved Wood Fuel Merchants Scheme (opens in a new window). Customers of scheme members may rely on the correct descriptions being applied to wood fuel, advice on the safe and efficient use of wood burning appliances and levels of customer service in line with SFA standards.

Smoke control areas

The Clean Air Act 1993 allows councils to establish smoke control areas, which are aimed at improving air quality by burning authorised smokeless fuels. In these areas the emission of smoke from chimneys is prohibited.

Coal and wood are not authorised smokeless fuels and therefore they can only be burnt in a smoke controlled area if they are used with an exempt heating appliance. Such appliances burn off or 'eat' the smoke produced by the fuel. For further information on this subject please contact your local environmental health service.

The dangers of carbon monoxide poisoning

Carbon monoxide is an extremely poisonous gas, which can cause illness, damage to health and death. This gas is generated when carbon-based fuels have not combusted properly in, for example, your wood burning stove, open fire or barbecue (gas, charcoal and disposable). It is difficult to detect as you cannot see it, smell it or taste it.

For more information on carbon monoxide poisoning, ventilation, flue and chimney cleaning as well as a safety checklist, see the safety advice (opens in a new window) section on the SFA website.

Other legislation

The Consumer Protection from Unfair Trading Regulations 2008 make it an offence to give any false or misleading statements about the price charged and descriptions applied to goods. For example, claiming solid fuel is suitable for use in a smoke control area or that wood fuel is of a premium kind such as hardwood, or from a particular area or region, when this is not the case.

Please see 'Consumer protection from unfair trading' for more information on the Regulations.

Contracts between traders and consumers are also controlled by the Consumer Rights Act 2015. The Act requires that goods and services provided by traders to consumers should be in accordance with the contract, provided with reasonable care and skill, at a reasonable price, etc. It also provides consumers with remedies they can require from the trader if goods and services provided do not meet the terms of the contract; these remedies include a reduction in the price paid.

Under the Consumer Rights Act 2015 solid fuel and wood fuel supplied to consumers should be:

  • of satisfactory quality - for example, it should burn correctly
  • fit for purpose - for example, it should be compatible with any appliances for which it is specified. It must also be fit for any specific or particular purpose the consumer makes known to the merchant
  • as described - for example, if it is described as being a particular brand of smokeless fuel, wood logs of a particular size, etc, that is what should be delivered to the consumer

See 'The sale & supply of goods' for detailed information on the Consumer Rights Act.

Where specific legal requirements, such as those detailed earlier in this guide, impose stricter duties and requirements on traders they take precedence and must be complied with.

Penalties

Failure to comply with the above requirements is a criminal offence.

The maximum penalty for breaching the weights and measures requirements is a fine.

The maximum penalty for breaching the fair trading requirements is a fine and two years' imprisonment.

Key legislation

Last reviewed / updated: September 2017

PixelPlease note

This information is intended for guidance; only the courts can give an authoritative interpretation of the law.

The guide's 'Key legislation' links may only show the original version of the legislation, although some amending legislation is linked to separately where it is directly related to the content of a guide. Information on amendments to UK legislation can be found on each link's 'More Resources' tab; amendments to EU legislation are usually incorporated into the text.

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