The following notice has been issued by the Electrical Safety First:
HP Notebook Computer and Mobile Workstation Batteries
Category
Audio-Visual And Computers
Product name
HP Notebook Computer and Mobile Workstation Batteries
Brand
HP
Model number
ProBook:
HP Probook 640 G2
HP ProBook 640 G3
HP ProBook 645 G2
HP ProBook 645 G3
HP ProBook 650 G2
HP ProBook 650 G3
HP ProBook 655 G2
HP ProBook 655 G3
ZBook:
HP ZBook 17 G3
HP ZBook 17 G4
HP ZBook Studio G3
x360:
HP x360 310 G2
Pavilion:
HP Pavilion x360
Envy:
HP ENVY m6
11:
HP 11 Notebook PC
Recall date
08/01/2018
Description
Batteries affected by this program were shipped with specific HP Products sold worldwide from December 2015 through December 2017.
They were also sold as accessories or provided as replacements through HP or an authorized HP Service Provider.
Products potentially affected:
HP Probook 64x (G2 and G3)
HP ProBook 65x (G2 and G3)
HP x360 310 G2
HP ENVY m6
HP Pavilion x360
HP 11 notebook computers
HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations
Risk
Batteries supplied with these products have the potential to overheat, posing a fire and burn hazard to users.
What to do
If you believe that you have an affected product then please stop using it immediately.
HP state that:
Many of these batteries are internal to the system, which means they are not customer replaceable. HP is providing battery replacement services by an authorised technician at no cost. HP is also providing a BIOS update that places the battery in 'Battery Safety Mode' so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. Batteries affected by this recall should immediately be put into 'Battery Safety Mode'.
Please see this HP webpage for more information and next steps: https://batteryprogram687.ext.hp.com/en-US/Home/ProgramSummary
Electrical Safety First strongly recommends that anyone who discovers they have an electrical item that has been recalled should stop using it until it has been checked by the manufacturer.
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