The Department for Work and Pensions initiated the Housing Benefit Award Accuracy Initiative in 2020 making it a requirement for all local authorities to conduct full claim reviews in respect of Housing Benefit claims. This means customers will be contacted to confirm whether the information we currently hold in respect of your household, your income and capital, and general financial circumstances are up to date and accurate to ensure you are receiving the right amount of Housing Benefit.

Housing Benefit Award Accuracy Initiative claim review

 If you have been sent a letter in respect of the Housing Benefit Award Accuracy Initiative,  you can complete the online review form and be able to upload any additional evidence that is required. 

Before you start you will need the following;

  • National Insurance Number
  • Claim reference number
  • Full details of your income and expenditure

Submit claim review