Are you worried about a child?

If you have any concerns about a child, please contact us. We will investigate and decide on the best course of action.

If you are not sure about what you have seen or heard you can check the signs to look out for.

More information about what we do.

What to do

Together, we can tackle child abuse. If you think that a child or young person under the age of 18 years old is being abused or neglected, please contact us:

Call children’s services (Mon-Fri, 8:30am-5pm): 020 8461 7373 / 7379 / 7026

Out of hours/weekends/public holidays: 0300 303 8671

Email the Multi-Agency Safeguarding Hub (MASH):

If you are seriously concerned about a child's immediate safety, call 999 and ask for the police.

Bromley Multi-Agency Safeguarding Hub (MASH)

The Multi-Agency Safeguarding Hub (MASH) is the single point of contact for the various child protection and safeguarding services within Bromley, in partnership with the Council, the Police, and probation and health services. Its main aim is to ensure different organisations work together to deliver effective and focused services to young people and their families in the borough. 

By working together, MASH will:

  • Ensure consistency and agreement across agencies regarding referrals.
  • Consider the range of services available
  • Encourage agencies to intervene early in order to avoid the need for more serious involvements.
  • Improve coordination, consultation and information sharing
  • Bring together assessment and services around the family

I've reported something. What happens next?

If something is reported, it will be passed on to MASH. MASH screens all new referrals, to help deliver an effective partnership approach to supporting families who require targeted and specialist services.

Upon referral, needs will be identified, and the child or family will be referred or signposted.  This will either be to an appropriate resource, or to Children’s Social Care, where a social work assessment is required. 

If a social worker thinks we can help, they will discuss the problems the family is facing, and offer advice and support to help resolve things. Where families require further support, a social work assessment may be carried out. The social worker would normally try a home visit within ten days of the referral and, if appropriate, involve the children in the interview. Contact with other involved agencies such as the children’s school or with a health visitor may be part of this assessment. MASH ensures that a range of different agencies work together to make an accurate assessment and help resolve any problems.

Where a family’s difficulties are more complex, it may be necessary to carry out a more detailed social work assessment. This would involve a number of interviews with family members and in-depth discussions about family life and the children's needs. This would be done by the family’s social worker within a 40 working-day period, and the results would be shared in full with the family.

If your child has severe learning or physical disabilities and you require a social work service, please contact the disabled children's social work and short break team.

If difficulties arise outside of normal office hours (8:30-17:00), contact our emergency out of hours service on 0300 303 8671. There is a social worker on duty to provide a service in emergency situations or on behalf of someone else, if they are concerned about the welfare of children.

For general advice about welfare benefits, debt management and housing issues, please contact your local Citizens Advice Bureau or other specialist advisory agency.

Children's referral and assessment team

Address: Civic Centre, Stockwell Close, Bromley, BR1 3UH

Telephone: 020 8461 7373 /7309

Fax: 020 8313 4400