We aim to offer a helpful and efficient service, but we recognise that sometimes things can go wrong. We aim to put mistakes right quickly and we will not treat anybody unfavourably if they make a complaint about us. You have the right to tell us if something is wrong. We also value your comments because what you tell us about our services helps us to improve them and plan for the future. We also like to hear if you are pleased with the service you receive; knowing when we are doing well can be as informative as knowing when things go wrong. 

Complaints procedure

If you would like to make a comment or complaint please complete the online complaints form.

Adult social care complaints

Address: FREEPOST MB 1658, Civic Centre, Stockwell Close, Bromley, BR1 3UH

Telephone: 020 8313 4491