Keeping safe

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Report it

If you're a victim of domestic abuse, or know someone who is, and there's an emergency that's ongoing or life is in danger, call 999 now.

If you have a hearing or speech impairment, use our textphone service 18000 or text us on 999 if you’ve pre-registered with the emergencySMS service.

Other ways to report:

  • online
  • by calling 101 (If you have a hearing or speech impairment, use our textphone service on 18001 101)
  • in the safety of your local police station (if you require a translator, we can provide someone initially by phone and later in person)

Concerned about yourself or someone else - steps you can take?

If you are concerned about someone experiencing domestic abuse, view Women’s Aid support advice information.

Victims can take steps to keep themselves safe.There are a number of services that offer support and information.

Information about dealing with safety planning and harassment can be found in The Survivors Handbook

National Domestic Abuse Helpline (NDAH)

Support line for all victims of domestic abuse including Refuge support – open all day, every day

NDAH offers advice and support to victims of domestic abuse including legal guidance, help with housing and finance and support in protecting victims and their children. The phone line is 24/7, 365 days a year.

Bromley and Croydon Women’s Aid (BCWA)

BCWA offer confidential advice and support to all residents and LBB staff members in Bromley. 

They provide a one stop shop of services such as solicitors and housing specialise alongside an IDVA service who help risk assess and safety planning.

Clare’s law (Domestic abuse disclosure scheme)

If you are concerned about your own safety Clare’s law gives you a way to apply for information about your partner’s history. It also enables a concerned family member, friend, neighbour, or colleague to apply for that information.

Clare’s Law, also known as the Domestic Violence Disclosure Scheme, can help people make an informed decision about whether to continue with a relationship, and provides support when making that choice.

Sanctuary scheme

Bromley residents that are experiencing violence or abuse qualify to be considered for a referral into the Sanctuary Scheme. Safe Partnership’s aim is to make the homes of victims and survivors of violence and abuse safe and secure so that they and their families can remain in their own homes.

For more information on the Sanctuary Scheme referral process, visit 'Domestic abuse - Sanctuary Scheme'. 

Domestic abuse protection orders

The legal system provides a variety of measures to protect survivors of domestic violence and abuse from further abuse, including the threat of more violence, so they can live a safe life.

One route open to victims is to seek what is informally called an emergency injunction. Granted by a civil court, they are usually issued without the perpetrator knowing about it until they are served with the order.

Domestic Abuse & Violence Protection Orders · Information Guide · NCDV

The National centre for domestic abuse (NCDA) offers free emergency injunctions and further advice and guidance: Domestic Violence & Abuse · Emergency Injunction Service (ncdv.org.uk)

Hollie Guard app

Download the Hollie Guard app as an extra means of protection. The app has two modes that can help you raise an alarm if you are in a dangerous situation.

The idea of deterrent mode is to make it clear to anyone in your surrounding area that an alert has been raised and to reduce the risk of an attack. The phone will display an obvious red alert screen capturing your GPS location, as well as audio/video footage that may be used to assess danger and collate evidence.

With a second shake of the phone it will generate a high-pitched alarm and a flashing light to attract help.

Alternately, stealth mode allows you to raise an alert silently while displaying a default home screen that would look inconspicuous to the attacker, thereby giving the impression that no alarm has been triggered. This feature is useful in certain situations in which raising an alert could increase the risk of harm if the assailant becomes aware that an alert has been triggered.

Ask for Angela

The safety initiative ‘Ask for Angela’ is being rolled out to bars, clubs and other licensed businesses across London. People who feel unsafe, vulnerable, or threatened can discreetly seek help by approaching venue staff and asking them for ‘Angela’.

This code phrase will indicate to staff that they require help with their situation and a trained member of staff will then look to support and assist them. This might be through reuniting them with a friend, seeing them to a taxi, or by calling venue security and/or the police. 

Safe and the city app

Keep safe on the go (safeandthecity.com) app helps people get real-time notifications from official sources to know what's ahead and how to plan your next move:

  • Reach emergency services wherever you are.
  • Shows the best walking and public transit routes rated by people like you so you are shown the best way.
  • Share any incident, where and when they happen on the app to protect your friends and the people around you on Whatsapp, Messenger, SMS, Twitter or preferred social media.

Multi-Agency Risk Assessment Conference (MARAC) 

A multi-agency meeting to discuss the most high-risk cases of domestic abuse and sexual violence, to share information and to safety plan to safeguard a victim.

Visit Bromley Safeguarding for more information.

Learn more about the MARAC process.

Complete the referral form and email to marac@bromley.gov.uk.

DAPP Drive – Perpetrator Support

Support for behaviour change in high-risk perpetrators of domestic abuse.

Drive works with high-harm, high-risk and serial perpetrators of domestic abuse to prevent their abusive behaviour and protect victims. Drive challenges and supports perpetrators to change and works with partner agencies – like the police and social services – to disrupt abuse.

Make a referral through the MARAC process.

Further safety advice and safety planning:

Still living with an abuser: Still living with my abuser | Refuge National Domestic Abuse Helpline (nationaldahelpline.org.uk)

Planning to leave: Planning to leave my abuser | Refuge National Domestic Abuse Helpline (nationaldahelpline.org.uk)

Already left: Left my abuser | Refuge National Domestic Abuse Helpline (nationaldahelpline.org.uk