Domestic abuse support services

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If you or someone else in in immediate danger always call 999

Non-urgent crime to police - 101 or report online

How to make a silent phone call to the police

How to make a silent 999 call to the Metropolitan Police

Support services

Find local and national domestic abuse services: Domestic abuse services

Bromley and Croydon Women’s Aid (BCWA)

BCWA offer free support and advice to all Bromley residents and council staff who have experience domestic abuse.

To speak with someone trained to provide you with emotional and practical support: 

One Stop Shop (SPA) - a phone drop-in service providing housing and legal advice.  Every Thursday 1:30pm to 4pm on mainline number -  ask for One Stop Shop.

National Domestic Abuse Helpline

Support line for victims of domestic abuse including Refuge support – open all day, every day

NDAH offers advice and support to victims of domestic abuse including legal guidance, help with housing and finance and support in protecting victims and their children. The phone line is 24/7, 365 days a year.

ManKind Initiative

Mankind provides a confidential helpline for male victims of domestic abuse as well as their family and friends.  Mankind offers information, support and signposting men experiencing domestic abuse form their current or former partner.

Women and Girls Network (WGN)

Women and Girls Network’s Sexual Violence Helpline offers free and confidential emotional support for anyone in London who self identifies as a woman (aged 14+) and has been affected by any form of sexual violence at any time in their lives.

The helpline number is 0808 801 0770 and is open Monday to Friday 10am to 12.30pm and 2pm to 4pm. The helpline also provides out of hours support on Wednesday evenings during 6pm to 9pm


The aim of this service is to provide efficient housing advice and resettlement support to LGBTQ+ survivors of domestic abuse

Hollie Guard app

Download the Hollie Guard app as an extra means of protection. The app has two modes that can help you raise an alarm if you are in a dangerous situation.

The idea of deterrent mode is to make it clear to anyone in your surrounding area that an alert has been raised and to reduce the risk of an attack. The phone will display an obvious red alert screen capturing your GPS location, as well as audio/video footage that may be used to assess danger and collate evidence.

With a second shake of the phone it will generate a high-pitched alarm and a flashing light to attract help.

Alternately, stealth mode allows you to raise an alert silently while displaying a default home screen that would look inconspicuous to the attacker, thereby giving the impression that no alarm has been triggered. This feature is useful in certain situations in which raising an alert could increase the risk of harm if the assailant becomes aware that an alert has been triggered.

Ask for ANI

Pharmacies across Bromley are supporting victims of domestic abuse through the Ask for ANI scheme. When a someone uses the codeword “ANI” or asks for help, the member of staff will ask the victim to accompany them to a consultation room. They will then check whether the victim is in danger and wants the police to be called.

If so, the staff member will offer the use of a phone to dial 999 or make the call on the victim’s behalf. This may be the only opportunity for a victim to contact the police and get immediate help, but in some cases the victim may not need emergency help and the staff member will assist them to contact a national domestic abuse helpline or local support service. They may also contact the police via 101.

Ask for Angela

The safety initiative ‘Ask for Angela’ is being rolled out to bars, clubs and other licensed businesses across London. People who feel unsafe, vulnerable, or threatened can discreetly seek help by approaching venue staff and asking them for ‘Angela’.

This code phrase will indicate to staff that they require help with their situation and a trained member of staff will then look to support and assist them. This might be through reuniting them with a friend, seeing them to a taxi, or by calling venue security and/or the police. 

Safe and the city app

Keep safe on the go ( app helps people get real-time notifications from official sources to know what's ahead and how to plan your next move:

  • Reach emergency services wherever you are.
  • Shows the best walking and public transit routes rated by people like you so you are shown the best way.
  • Share any incident, where and when they happen on the app to protect your friends and the people around you on Whatsapp, Messenger, SMS, Twitter or preferred social media.

Suzy Lampard and National stalking helpline

Operated by the Suzy Lamplugh Trust, the National Stalking Helpline gives practical information, support, and advice on risk, safety planning and legislation to victims of stalking, their friends, family and professionals working with victims.

Bromley Adult Safeguarding Board

DA practitioners library